Nicole Dorsey
Shiloh
Summary
Certified Medical Assistant with 5 years of experience in both primary care and urgent care settings, specializing in patient communication, triage assessment, and care coordination. Proven ability to prioritize patient needs, assess concerns, and support timely clinical decision-making in high-volume environments. Highly detail-oriented with a strong focus on accurate documentation, patient safety, and efficient workflow. Known for building rapport with patients, demonstrating empathy, and collaborating effectively with healthcare teams to deliver high-quality, patient-centered care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
SIHF Healthcare
Swansea, IL
04.2023 - Current
- Serve as a point of contact for patient calls and messages, assessing concerns and performing triage to determine appropriate next steps
- Prioritize and route patient needs based on urgency, ensuring timely provider review and follow-up
- Coordinate medication refill requests, communicating with providers and pharmacies to maintain continuity of care
- Schedule appointments based on clinical need, supporting efficient patient flow and access to care
- Document all patient interactions, triage decisions, and follow-up actions accurately in Athenahealth EMR
- Perform patient intake including vital signs and chart preparation to support seamless provider visits
- Administer vaccines and perform point-of-care testing in accordance with clinical protocols
- Maintain exam room readiness, including inventory management and adherence to infection control standards
- Build strong patient relationships through clear communication, empathy, and professionalism
Medical Assistant/Receptionist
Doctor's Urgent Care
Granite City, IL
09.2021 - 04.2023
- Supported high-volume urgent care environment, performing rapid patient intake and vital sign collection
- Performed front desk and administrative duties, including patient check-in, registration, and insurance verification
- Managed incoming patient communication, assisting with triage of concerns and directing care based on urgency
- Assisted in prioritizing patient care based on presenting symptoms to support timely provider evaluation
- Performed venipuncture for diagnostic testing, ensuring proper specimen handling and patient comfort
- Performed point-of-care testing to support timely diagnosis and treatment
- Communicated effectively with patients to obtain accurate histories and relay critical information to providers
- Maintained accurate documentation and supported efficient clinic workflow in time-sensitive situations
- Maintained overall clinic readiness, including stocking supplies, organizing exam rooms, and supporting infection control standards across all patient care areas
Education
Associate of Applied Science - Nursing
Southwestern Illinois College
Belleville, IL05-2029
Certificate - Healthcare
St. Louis School of Phlebotomy
St Louis, MO01-2021
GED -
Southwestern Illinois College
Belleville, IL10-2008
Skills
- Phone Triage & Patient Assessment
- Patient Communication & Rapport Building
- Care Coordination & Follow-Up
- Athenahealth EMR Documentation, insurance verification, & registration
- Appointment Scheduling Based on Clinical Need
- Medication Refill Processing
- Vital Signs & Patient Intake
- Point-of-Care Testing (POC)
- Venipuncture
- Vaccine Administration
- Chart Preparation
- Front Desk & Administrative Support
- Inventory Management & Clinical Readiness
Certification
- CCMA - Certified Clinical Medical Assistant
- CPR/ BLS
Languages
English
Native or Bilingual
Timeline
Certified Medical Assistant
SIHF Healthcare
04.2023 - Current
Medical Assistant/Receptionist
Doctor's Urgent Care
09.2021 - 04.2023
Associate of Applied Science - Nursing
Southwestern Illinois College
Certificate - Healthcare
St. Louis School of Phlebotomy
GED -
Southwestern Illinois College