Nicole Clark
Minooka
Summary
A motivated HR Manager with a proven track record in team building and productivity enhancement. Experienced in analyzing HR metrics to reduce turnover while implementing training programs that boost employee morale and optimize operations.
Overview
7
7
years of professional experience
Work History
HR Manager
Mariano's Grocery Store
Shorewood
02.2024 - Current
- Developed and managed onboarding and orientation programs to integrate new hires effectively.
- Facilitated training sessions to improve employee skills and ensure compliance with regulations.
- Implemented HR policies that fostered a positive and inclusive work environment.
- Analyze HR metrics to improve engagement and reduce turnover.
- Administered employee benefits and led open enrollment process, informing and coaching employees.
Front End Manager
Mariano's Grocery Store
Shorewood
06.2025 - Current
- Oversaw store cash flow, ensuring accuracy in cashier operations, bookkeeping, and security measures.
- Trained new employees on customer service protocols and cash handling procedures.
- Put together schedule for floor staff according to skill sets and coverage needs.
- Implemented morale-boosting programs and motivational techniques to enhance employee productivity.
- Engaged with customers to assist with inquiries and gather feedback for operational optimization.
Front End Lead Supervisor
Mariano's Grocery Store
Shorewood
08.2019 - 02.2024
- Supervised front end operations, enhancing customer service efficiency.
- Trained staff on register procedures and customer interaction, improving service quality.
- Managed scheduling, ensuring optimal staff coverage during peak hours.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Monitored cash handling procedures for accuracy and compliance standards.
Education
High School Diploma -
Joliet West High School
Joliet, IL05-2018
Skills
- HR metrics and analytics
- Training and onboarding
- Team building
- Employee relations
- Productivity enhancement
- Budget management
Accomplishments
Manager of the Month, P10 2024
Timeline
Front End Manager
Mariano's Grocery Store
06.2025 - Current
HR Manager
Mariano's Grocery Store
02.2024 - Current
Front End Lead Supervisor
Mariano's Grocery Store
08.2019 - 02.2024
High School Diploma -
Joliet West High School