Nicole Barrow
Westchester
Summary
Dynamic Customer Service Representative with a proven track record at Grainger Industrial Supply, adept at resolving complex issues and enhancing customer loyalty. Skilled in problem resolution and active listening, I leverage critical thinking to deliver exceptional service, ensuring customer satisfaction and driving repeat business.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Grainger Industrial Supply
Lake Forest, IL
05.2022 - Current
- Resolved customer inquiries and issues efficiently, ensuring satisfaction and loyalty.
- Maintained comprehensive knowledge of products and services to address customer needs effectively.
- Utilized CRM software to track interactions and follow up on unresolved issues.
- Handled escalated calls with a focus on satisfactory resolutions for customers and company.
- Learned company policies and procedures to improve overall customer service experience.
- Responded promptly to requests regarding products, services, and company information.
- Enhanced customer satisfaction by delivering accurate information in a timely manner.
Customer Service Representative
Orkin Pest Control
Lombard, IL
2019 - 2022
- Resolved customer complaints with empathy, enhancing loyalty and driving repeat business.
- Maintained up-to-date knowledge of products and services to address customer needs effectively.
- Assisted customers with inquiries by providing accurate information and resolving issues efficiently.
- Managed high-stress situations while maintaining professionalism during disputes or conflicts.
Education
All Major Subjects
Austin Academy High School
Chicago, IL05.1995
Skills
- Customer service and relations
- Data entry and management
- Problem resolution strategies
- Critical thinking skills
- Active listening techniques
Timeline
Customer Service Representative
Grainger Industrial Supply
05.2022 - Current
Customer Service Representative
Orkin Pest Control
2019 - 2022
All Major Subjects
Austin Academy High School