Nicole Barrow
Westchester
Summary
Dynamic Customer Service Representative with a proven track record at Grainger Industrial Supply, adept at resolving complex issues and enhancing customer loyalty. Skilled in problem resolution and active listening, I leverage critical thinking to deliver exceptional service, ensuring customer satisfaction and driving repeat business.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Grainger Industrial Supply
05.2022 - Current
- Resolved customer inquiries and issues efficiently, ensuring satisfaction and loyalty.
- Maintained comprehensive knowledge of products and services to address customer needs effectively.
- Utilized CRM software to track interactions and follow up on unresolved issues.
- Handled escalated calls with a focus on satisfactory resolutions for customers and company.
- Learned company policies and procedures to improve overall customer service experience.
- Responded promptly to requests regarding products, services, and company information.
- Enhanced customer satisfaction by delivering accurate information in a timely manner.
Customer Service Representative
Orkin Pest Control
2019 - 2022
- Resolved customer complaints with empathy, enhancing loyalty and driving repeat business.
- Maintained up-to-date knowledge of products and services to address customer needs effectively.
- Assisted customers with inquiries by providing accurate information and resolving issues efficiently.
- Managed high-stress situations while maintaining professionalism during disputes or conflicts.
Education
All Major Subjects
Austin Academy High School
Chicago, IL05.1995
Skills
- Customer service and relations
- Data entry and management
- Problem resolution strategies
- Critical thinking skills
- Active listening techniques
Timeline
Customer Service Representative
Grainger Industrial Supply
05.2022 - Current
Customer Service Representative
Orkin Pest Control
2019 - 2022
All Major Subjects
Austin Academy High School
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