Nicole Banister
Canton
Summary
Dynamic assistant manager with a strong focus on customer service and team leadership. Proven ability to enhance staff productivity and resolve customer issues effectively, driving positive shopping experiences.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Menards
Pekin, IL
05.2021 - 03.2025
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance productivity and customer service skills.
- Developed and implemented process improvements to streamline inventory management.
- Coordinated scheduling and staff assignments to optimize workforce efficiency.
- Resolved customer inquiries and complaints, promoting positive shopping experiences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Crew Member
Dunkin' Donuts
Canton, IL
07.2019 - 04.2020
- Prepared and served beverages, ensuring quality and consistency in every order.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Assisted team members during peak hours, promoting a collaborative work environment.
- Handled cash transactions accurately while providing excellent customer service.
- Worked front counter, drive-thru and other areas.
- Monitored food safety standards, ensuring compliance with health regulations consistently.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Canton High School
Canton, IL05-2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Problem-solving
- Staff supervision
- Employee scheduling
Timeline
Assistant Manager
Menards
05.2021 - 03.2025
Crew Member
Dunkin' Donuts
07.2019 - 04.2020
High School Diploma -
Canton High School