Nickyia Harper
Chicago,IL
Summary
Knowledgeable HR Specialist with strong foundation in human resources management. Successfully implemented employee engagement initiatives and streamlined HR processes. Demonstrated proficiency in conflict resolution and policy development, ensuring cohesive and productive work environment.
Overview
12
12
years of professional experience
Work History
HR Specialist
Saint Anthony Hospital
02.2023 - 10.2024
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Served as a trusted advisor to employees at all levels of the organization regarding career development, workplace policies, and conflict resolution.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Collaborated with managers to identify and address employee relations issues.
- Developed and monitored employee recognition programs.
HR Administrator
Loretto Hospital
06.2022 - 02.2023
- Processed candidates for employment, conducted new-hire orientation, and conducted/acquired background and reference checks and employee eligibility verifications
- Performed tasks utilizing HRIS
- Compiled data from the HR information system to prepare and distribute monthly compliance reports to team leaders
- Reviewed, tracked, and documented compliance with mandatory and non-mandatory training, continuing education, and work assessments
- Recruited, interviewed, and facilitated the hiring of qualified job applicants for open positions
- Attended/Participated in employee disciplinary meetings, terminations, and investigations
Supervisor
OnePoint Patient Care
08.2017 - 06.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed a group of 40 technicians and resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
PBM Technician, Promoted to Supervisor
OnePoint Patient Care
11.2012 - 08.2017
- Handled all incoming calls in a professional manner
- Adjudicated claims added to my work queue
- Entered key patient information on an ongoing basis
- Entered prior authorizations as necessary
Education
Master of Science - Human Resources Management and Development
National Louis University
Chicago, IL09-2020
Bachelor of Science - Health Care Leadership
National Louis University
Chicago, IL06.2018
Skills
- HR policies and procedures
- Onboarding and orientation
- Employee relations management
- Employee counseling
- Employee engagement
- HRIS management
- Employee relations
- Performance management
- Team building
- Policies implementation
- HR policy/procedure development
- Employee investigations
Timeline
HR Specialist
Saint Anthony Hospital
02.2023 - 10.2024
HR Administrator
Loretto Hospital
06.2022 - 02.2023
Supervisor
OnePoint Patient Care
08.2017 - 06.2022
PBM Technician, Promoted to Supervisor
OnePoint Patient Care
11.2012 - 08.2017
Bachelor of Science - Health Care Leadership
National Louis University
Master of Science - Human Resources Management and Development
National Louis University
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