Nickolas Mikula
Inverness
Summary
Driven professional with a proven track record of enhancing audience engagement as a Content Creator for platforms like Instagram and TikTok, and streamlining pharmacy operations at Jewel Osco. Expert in medication dispensing and workflow optimization, with a knack for team collaboration and building robust sales pipelines. Achieved a follower base exceeding 150 thousand through strategic content creation and promotion.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Content Creator
Instagram, TikTok, YouTube
- Developed show concepts and themes to engage audience members.
- Networked with industry professionals to build contacts and maintain steady stream of work.
- Utilized improvisation techniques to enhance shows.
- Created content for a total of over 150 Thousand "followers"
- Collaborated with other entertainers to create engaging acts.
- Used social media to promote events and build audience.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Pharmacy Technician
Jewel Osco
2023.08 - Current
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Collected co-payments or full payments from customers.
- Entered and processed patients' prescriptions into internal system.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Coordinated verification and filling of more than 300 daily prescriptions in high-volume Retail pharmacy environment.
Phone Worker
Lou Malnatis Pizzeria
2023.01 - 2023.10
- Answered questions about company offerings with knowledgeable responses about products and services.
- Recorded contact information of customers and potential customers in internal database.
- Completed daily cold calling and outreach to build sales pipeline.
- Answered calls, took messages, and transferred calls to correct individuals.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Built relationships with customers using strong persuasion and active listening skills.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Education
No Degree -
William Fremd High School
Palatine, IL05.2025
Skills
- Workflow Optimization
- Medication Dispensing
- Insurance Verification
- Order Verification
- Supply Restocking
- Insurance Billing
- Advanced math skills
- Team Collaboration
- HIPAA
- New Hire Onboarding
- Medicare and Medicaid process
- Patient confidentiality
- Healthcare regulations
- Payment management
- Customer Needs Assessed
- Account Management
- Issue Escalation
- Customer Relationship Management
- Shipping coordination
- Public Speaking
- Complaint Handling
- Customer Engagement
- Team training and development
- Presentation Skills
Certification
- Licensed Pharmacy Technician - [2023-Present]
- CPR Certification - [2020- Present]
- Licensed to administer Strep and Flu tests [2024-Present]
Timeline
Pharmacy Technician
Jewel Osco
2023.08 - Current
Phone Worker
Lou Malnatis Pizzeria
2023.01 - 2023.10
Content Creator
Instagram, TikTok, YouTube
No Degree -
William Fremd High School
- Licensed Pharmacy Technician - [2023-Present]
- CPR Certification - [2020- Present]
- Licensed to administer Strep and Flu tests [2024-Present]
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