Nicholas spino
Mundelein
Summary
Dynamic General Manager with a proven track record at Jersey Mike's Subs, where I doubled sales within six months. Skilled in strategic planning and team leadership, I excel in fostering relationships and driving profitability while ensuring high employee satisfaction. Committed to operational excellence and customer retention through effective training and performance analysis.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Jersey Mike's Subs
01.2022 - Current
- Doubled sales in first 6 months of leadership
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Assistant Manager
Oberweis Ice Cream and Dairy Store
11.2021 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Line Cook
Do & Co
08.2021 - 10.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Lead Technician
Shackshine
04.2021 - 07.2021
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Monitored and enforced safety measures to mitigate hazards.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Adhered to established policies and standards to safely complete projects.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
Warehouse Forklift Operator
Floor & Decor
11.2019 - 08.2020
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
- Reduced product damage by performing routine forklift maintenance and safety checks.
Pizza Maker
Trianos Pizza
03.2019 - 07.2019
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Monitored and maintained clean working areas and cooking surfaces.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Established a positive work environment by fostering effective communication and teamwork among colleagues, contributing to overall job satisfaction and productivity.
Education
High School Diploma -
Argo High School
Summit, ILAssociate In Culinary - Culinary
CASA Culinary School
Chicago, ILSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Inventory control
- Customer relationship management
- Staff supervision
- Employee scheduling
- Administrative skills
- P&L management
- Labor cost controls
- Customer retention
- Strategic planning
- Deadline oriented
- Workflow planning
- Purchasing
- Expense control
- Operations oversight
- Performance analysis
- Cost analysis and savings
- Budget management
- Sales strategy
Certification
• Food handlers servesafe
• management servesafe
• forklift certification
Timeline
General Manager
Jersey Mike's Subs
01.2022 - Current
Assistant Manager
Oberweis Ice Cream and Dairy Store
11.2021 - 01.2022
Line Cook
Do & Co
08.2021 - 10.2021
Lead Technician
Shackshine
04.2021 - 07.2021
Warehouse Forklift Operator
Floor & Decor
11.2019 - 08.2020
Pizza Maker
Trianos Pizza
03.2019 - 07.2019
High School Diploma -
Argo High School
Associate In Culinary - Culinary
CASA Culinary School