Nick Paul
Belvidere
Summary
Experienced in providing technical support to customers, addressing inquiries regarding product usage and installation. Conducted market research to identify new opportunities while managing accounts through tailored solutions that align with customer needs. Developed promotional materials and maintained knowledge of product offerings, contributing to effective sales presentations and lead generation efforts. Established strong customer relationships and resolved complaints professionally, enhancing overall customer satisfaction.
Overview
13
13
years of professional experience
Work History
Outside Sales Representative
Mid Continent
Romeoville
11.2023 - Current
- Provided technical support to existing customers regarding product usage and installation.
- Attended industry trade shows to promote company products and services.
- Responded promptly to customer inquiries via phone or email.
- Conducted market research to identify new opportunities and develop target customer profiles.
- Managed accounts by providing solutions that best fit the customer's needs.
- Generated leads through cold calling, networking events, referrals.
- Resolved customer complaints promptly and professionally.
- Developed promotional materials such as brochures or flyers for marketing purposes.
- Maintained knowledge of current product offerings and pricing structures.
- Gathered data on competitors' products, prices, and sales techniques.
- Educated customers on product features and technical details to highlight benefits.
- Called on contractors as well as wholesalers.
Outside Sales Representative
Connor Co.
Rockford
01.2022 - 11.2023
- Responded promptly to customer inquiries via phone or email.
- Met regularly with team members to discuss progress towards goals.
- Called directly on contractors.
- Coordinated with vendors to ensure bids were quoted with most competitive product lineup.
- Developed customer relationships to grow business.
Inside Sales Representative
First Supply
Janesville
07.2017 - 01.2022
- Maintained detailed records of customer interactions, orders and account status updates.
- Followed up on pending orders and inquiries in a timely manner.
- Contributed ideas for improving internal processes related to sales operations.
- Developed and maintained relationships with key customers to ensure customer satisfaction.
- Coordinated with logistics team to ensure timely delivery of products to customers.
- Provided customers with product information, pricing and availability.
- Coordinated information about transfer system with other branches.
- Received and handled product.
Commercial Fabricator
Nardi Enterprises
Rockford
05.2012 - 07.2017
- Built custom acoustic panels for offices.
- Coordinated with vendors to order materials.
- Fabricated custom parts from raw materials using manual machining equipment.
Grounds Crew Member
Poplar Grove Airport
Poplar Grove
05.2012 - 12.2013
- Fueled private airplanes.
- Maintained landscaping on airport property.
- Cleaned and washed airplanes.
- Kept records of fuel pumps.
Education
Welding Certification - Welding
Rock Valley College
Rockford, IL05-2014
Skills
- Customer relationship management
- Lead generation
- Market research
- Technical support
- Broad plumbing knowledge base
- Sales presentations
- Account management
- Strategic sales techniques
Timeline
Outside Sales Representative
Mid Continent
11.2023 - Current
Outside Sales Representative
Connor Co.
01.2022 - 11.2023
Inside Sales Representative
First Supply
07.2017 - 01.2022
Commercial Fabricator
Nardi Enterprises
05.2012 - 07.2017
Grounds Crew Member
Poplar Grove Airport
05.2012 - 12.2013
Welding Certification - Welding
Rock Valley College