Summary
Overview
Work History
Education
Skills
Timeline
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Nick Hammond

Rock Island,IL

Summary

Dynamic retail manager with a proven track record at Handy True Value, excelling in team leadership and customer service. Expert in inventory management and training, I successfully enhanced store operations and customer satisfaction. Skilled in cash management and employee recruitment, I foster a motivated workforce that drives sales and operational excellence.

Overview

38
38
years of professional experience

Work History

Manager

Handy True Value
07.2008 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Managed and trained employees on rental software and procedures
  • Managed and trained employees on ordering and sales procedures
  • Managed and grew the plumbing department to where both contractors, plumbers, and individuals shop here before going anywhere else
  • Merchandised plumbing and other departments as needed
  • Ordered for various other departments as needed
  • Setup scheduling software and schedule all employees
  • Set up advertisements, interviews, and hire employees
  • Open the store, make cash drawers and the bank deposit
  • Close the store as needed
  • Maintain all computer equipment, POS, rental software, email and backup servers


Department Manager

Trevor True Value
07.2006 - 07.2008
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Assistant Store Manager

Menards
07.1995 - 07.2006
  • Opened multiple new 30-50 million dollar a year stores over the midwestern United States
  • Initially interviewing and hiring 100-200 people for each store
  • In charge of training new department managers
  • Promoted employees to management positions
  • In charge of various remodels at multiple locations
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Managed opening and closing procedures
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Created and maintained safe and secure work environments for employees.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Interacted well with customers to build connections and nurture relationships.

Department Manager

Trevor True Value
07.1987 - 07.1994

Education

No Degree - Education

Black Hawk College
Moline, IL

Skills

  • Customer service
  • Store operations
  • Store opening and closing
  • Store merchandising
  • Employee training
  • Recruitment and hiring
  • POS systems
  • Employee scheduling
  • Bank deposit procedures
  • Merchandise planning
  • Project management
  • Systems and software expertise
  • Complex Problem-solving

Timeline

Manager

Handy True Value
07.2008 - Current

Department Manager

Trevor True Value
07.2006 - 07.2008

Assistant Store Manager

Menards
07.1995 - 07.2006

Department Manager

Trevor True Value
07.1987 - 07.1994

No Degree - Education

Black Hawk College

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