Nichole Hooks
Mason
Summary
Dedicated phlebotomist with extensive experience at Sarah Bush Lincoln Health Center, skilled in venipuncture and specimen handling. Proven ability to enhance patient care through compassionate communication and meticulous attention to detail. Recognized for maintaining compliance with HIPAA standards while fostering positive relationships with diverse patient populations.
Overview
2026
2026
years of professional experience
Work History
Phlebotomist
Sarah Bush Lincoln Health Center
05.2021 - 10.2025
- Collected blood samples using venipuncture and capillary techniques to ensure patient comfort and safety.
- Maintained accurate patient records and specimen labeling to uphold compliance with healthcare standards.
- Collaborated with healthcare staff to coordinate efficient patient flow during busy clinic hours.
- Educated patients on procedures, addressing concerns to alleviate anxiety and ensure understanding of phlebotomy process.
- Monitored inventory levels of supplies, proactively ordering necessary materials to prevent service interruptions.
- Trained new phlebotomists on techniques and equipment usage, fostering a supportive learning environment.
- Implemented best practices for infection control, enhancing safety protocols within the laboratory environment.
- Analyzed blood sample results for timely reporting, ensuring prompt communication of critical information to medical teams.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Phlebotomist
St. Anthony's
2012 - 02.2021
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
Education
Associate of Science - Healthcare
Parkland College
Champaign, IL05-2012
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Butterfly needle technique
- Sample and specimen collection
- HIPAA compliance
- Patient confidentiality
- Customer service
- Positive attitude
- Time management
- Dedicated team player
- Organizing and categorizing
- Administrative support
- Prioritizing work
- Bookkeeping
- Meticulous attention to detail
Timeline
Phlebotomist
Sarah Bush Lincoln Health Center
05.2021 - 10.2025
Phlebotomist
St. Anthony's
2012 - 02.2021
Associate of Science - Healthcare
Parkland College