NICHOLAS STONER
Bloomington
Summary
Motivated and detail-oriented college graduate currently working as an Auto Claims Associate at State Farm, specializing in customer service, and facilitating efficient claims resolution. Demonstrates strong communication and problem-solving skills while maintaining a customer-focused approach in high-paced environments. Eager to continue growing professionally within the insurance industry, with a strong interest in the insurance claims process.
Overview
4
4
years of professional experience
Work History
Auto Express Claims Associate
State Farm
10.2024 - Current
- Processed insurance claims efficiently while demonstrating excellent customer service skills.
- Utilized claims management software to track and update claims.
- Educated clients on coverages and claims procedures.
- Maintained detailed records of interactions and claim progress for compliance.
Intern Financial Planner
Northwestern Mutual
05.2023 - 12.2023
- Conducted extensive meetings to analyze financial statements in order to identify areas of improvement within an individual's finances.
- Obtained certifications to solicit life, health, and disability insurance.
- Received national recognition within the company due to high performance throughout the internship.
- Managed customer inquiries through phone calls, emails, and other forms of communication.
Intramural Sports Supervisor
Southern Illinois University Edwardsville
08.2021 - 04.2023
- Assigned work to team members and evaluated performance.
- Monitored activities to enforce rules and safety procedures.
- Helped recruit, hire and train department employees.
Education
Bachelor of Science - Business Marketing
Southern Illinois University Edwardsville
Edwardsville, IL05.2024
Skills
- Customer Service
- Insurance regulations
- Conflict resolution
- Relationship Building
- Organization
- Claims management software
- Attention to Detail
- Communication
Timeline
Auto Express Claims Associate
State Farm
10.2024 - Current
Intern Financial Planner
Northwestern Mutual
05.2023 - 12.2023
Intramural Sports Supervisor
Southern Illinois University Edwardsville
08.2021 - 04.2023
Bachelor of Science - Business Marketing
Southern Illinois University Edwardsville
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