Nicholas Rabjohns
Peoria
Summary
Dedicated professional with a strong background in customer service, known for resolving concerns and enhancing satisfaction. Committed to fostering supportive environments through patience, empathy, and effective communication. Adaptable, thorough and intelligent.
Overview
13
13
years of professional experience
Work History
Cashier
Cafeteria Alternatives
Peoria, IL
03.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with menu selections and dietary inquiries.
- Maintained cleanliness and organization of workstations and dining areas.
- Handled cash and electronic payments accurately, ensuring secure transactions.
- Stocked items, checking for proper packaging and best-by dates to ensure safe and fresh products.
- Learned and crafted various coffee-based drinks to customer specifications.
- Collaborated with team members to deliver exceptional customer service.
- Resolved customer concerns promptly to enhance satisfaction levels.
- Broke down incoming pallets of product for storage and stocking.
Dishwasher
Sullivans Irish Bar
Peoria, IL
01.2025 - Current
- Operated commercial dishwashing equipment to maintain cleanliness and sanitation standards.
- Sorted, rinsed, and loaded dishes and utensils efficiently for optimal workflow.
- Assisted kitchen staff by ensuring a steady supply of clean dishes during peak hours.
- Maintained organized workspaces to facilitate quick access to tools and supplies.
Counselor
Gateway
Pekin, IL
10.2017 - 11.2023
- Developed individualized treatment plans to address client needs and promote personal growth.
- Facilitated group counseling sessions, fostering open communication and peer support among participants.
- Implemented evidence-based therapeutic techniques to enhance client coping strategies and resilience.
- Conducted assessments to evaluate clients' mental health status and identify appropriate interventions.
- Conducted periodic drug testing via urinalysis as requested oe scheduled.
- Engaged in communication with local probation or parole officers to update on progress with shared clients.
- Wrote letters or reports on progress clinically as requested for clients to present to judges presiding over drug court.
- Mentored junior counselors in best practices for case management and therapeutic approaches.
- Led workshops on stress management and conflict resolution, empowering clients with practical skills.
House Manager
Invictus Woods
Peoria, IL
03.2013 - 07.2020
- Coordinated household operations, ensuring seamless daily functionality and organization.
- Managed budgeting and financial planning for household expenses and maintenance.
- Oversaw vendor relationships, negotiating services to optimize value and quality.
- Developed and implemented efficient scheduling systems for household staff and activities.
- Drove residents to relevant meetings, gym sessions and church services.
- Maintained communication between residents and staff to track residents locations and activities.
- Conducted periodic drug testing as scheduled.
- Trained new staff on operational procedures, enhancing team performance and cohesion.
Education
Certified Alcohol And Drug Counselor - Addiction Counseling
Illinois Central College
05-2016
High School Diploma -
Peoria Notre Dame
Peoria, IL05-2001
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Quick learner, adaptive
- Well read, knowledgeable
Accomplishments
Founding Invictus Woods with my parents is my proudest accomplishment. It is a transitional housing company for men coming out of residential programs to help them create and maintain long-term sobriety before moving on to either their hometown or new living accommodations. After we accumulated enough staff to run things without me I left to focus on counseling.
Timeline
Cashier
Cafeteria Alternatives
03.2025 - Current
Dishwasher
Sullivans Irish Bar
01.2025 - Current
Counselor
Gateway
10.2017 - 11.2023
House Manager
Invictus Woods
03.2013 - 07.2020
Certified Alcohol And Drug Counselor - Addiction Counseling
Illinois Central College
High School Diploma -
Peoria Notre Dame