Nicholas Price
Elgin
Summary
Detail-oriented business professional with strong skills in logistics management software and customer relationship management. Experienced in financial accuracy and compliance coordination, dedicated to streamlining operations and enhancing customer satisfaction.
Overview
10
10
years of professional experience
Work History
Outbound Specialist
Veyer Logistics
Carol Stream
10.2024 - Current
- Coordinated outbound shipments using logistics software for efficient processing.
- Assisted team in monitoring inventory levels and ensuring timely order fulfillment.
- Collaborated with warehouse staff to streamline loading operations and minimize delays.
- Maintained organized records of outbound shipments for compliance purposes.
- Provided technical assistance related to software applications used in outbound operations.
- Monitored trends in the industry to identify opportunities for growth and expansion of outbound operations.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
Customer Service Specialist
Wisconsin Physicians Service
Marion
06.2020 - 03.2022
- Provided support in processing claims and resolving billing issues efficiently.
- Maintained accurate customer records using customer relationship management software.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Substitute Teacher
Franklin County Regional Office of Education
Benton
05.2015 - 01.2019
- Delivered engaging lessons in absence of regular teachers.
- Adapted instructional materials to meet diverse student needs.
- Managed classroom behavior to maintain a positive learning environment.
- Collaborated with staff to support student learning and development.
- Assisted in evaluating student progress and understanding.
- Communicated effectively with students, parents, and faculty members.
- Implemented school policies and procedures in the classroom.
- Supported special needs students by providing individual instruction as needed.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Utilized various teaching methods such as lectures, discussions, audio-visual presentations.
- Participated in professional development programs related to education topics.
- Served as a mentor for new substitute teachers when necessary.
Education
Bachelor of Science - Psychology
Missouri Baptist University
St. Louis, MO04-2015
Associate of Arts - Business Administration
Rend Lake College
Ina, IL05-2013
Master of Science - Accounting
University of Arizona
Tucson, AZSkills
- Logistics management software
- Inventory management
- Shipment documentation
- Technical support
- Compliance coordination
- Customer relationship management
- Claims processing
- Problem solving
- Data tracking
- Effective communication
- Conflict resolution
- Recordkeeping accuracy
- Team collaboration
- Order fulfillment
References
References available upon request.
Timeline
Outbound Specialist
Veyer Logistics
10.2024 - Current
Customer Service Specialist
Wisconsin Physicians Service
06.2020 - 03.2022
Substitute Teacher
Franklin County Regional Office of Education
05.2015 - 01.2019
Bachelor of Science - Psychology
Missouri Baptist University
Associate of Arts - Business Administration
Rend Lake College
Master of Science - Accounting
University of Arizona
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