Nicholas Powell
Chicago
Summary
Dedicated and dependable professional with extensive experience in corrections, security, customer service, and operations support. Proven ability to maintain safety, enforce procedures, de-escalate conflicts, and communicate effectively in high-pressure environments. Experienced working within correctional mental health units while supporting individuals with behavioral and mental health challenges. Strong background in team collaboration, crisis response, and professionalism in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Correctional Officer
Cook County Sheriff’s Department
05.2021 - 03.2026
- Maintained safety and security within correctional facilities by enforcing institutional policies and procedures
- Worked within the Mental Health Unit supervising and assisting inmates experiencing mental health and behavioral challenges
- Monitored inmate behavior, documented incidents, and communicated concerns to medical and mental health staff
- Utilized de-escalation and conflict-resolution techniques to manage crises and maintain a safe environment
- Conducted security checks, inmate counts, and searches with accuracy and attention to detail
- Responded effectively to emergencies, disturbances, and behavioral incidents in high-pressure situations
- Prepared detailed reports and maintained confidentiality while following departmental standards and procedures
- Collaborated with correctional officers, supervisors, healthcare professionals, and support staff to ensure secure daily operations
Messenger
Arrow Messenger Company
04.2018 - 05.2021
- Delivered messages, documents, packages, and materials between offices and departments efficiently and accurately
- Coordinated shipping arrangements and organized delivery schedules and itineraries
- Assisted customers and answered phone calls professionally while resolving concerns promptly
- Maintained reliability and time management in a fast-paced work environment
Sales Associate
Designer Shoe Warehouse (DSW)
01.2018 - 08.2018
- Increased sales through product recommendations and upselling based on customer needs and preferences
- Managed stocking, merchandising, markdowns, inventory control, and merchandise transfers
- Operated cash register and processed transactions accurately
- Maintained store organization and provided excellent customer service on the sales floor
Crew Member
Chipotle
06.2017 - 02.2018
- Prepared customer orders accurately and efficiently in a high-volume environment
- Maintained cleanliness and organization of kitchen and dining areas
- Delivered friendly customer service while adhering to food safety standards
Sales Associate
Forever 21
05.2016 - 01.2017
- Assisted customers with purchases and product selection
- Resolved customer concerns professionally and efficiently
- Maintained organization of merchandise and operated register systems accurately
Student Aid Information Technology
Harper College
08.2014 - 05.2016
- Assisted students and staff with troubleshooting technical issues
- Supported users with Microsoft Office and other software applications
- Provided professional customer service and technology support
Education
High School Diploma -
Austin High School
Chicago, IL05-2013
Studies - Criminal Justice
Harper College
Palatine, IL05-2016
Skills
- Correctional Facility Operations
- Mental Health Unit Experience
- Crisis Intervention & De-escalation
- Conflict Resolution
- Incident Reporting & Documentation
- Safety & Security Procedures
- Communication & Interpersonal Skills
- Team Collaboration
- Customer Service
- Microsoft Office Suite
- Time Management
- Problem Solving
Timeline
Correctional Officer
Cook County Sheriff’s Department
05.2021 - 03.2026
Messenger
Arrow Messenger Company
04.2018 - 05.2021
Sales Associate
Designer Shoe Warehouse (DSW)
01.2018 - 08.2018
Crew Member
Chipotle
06.2017 - 02.2018
Sales Associate
Forever 21
05.2016 - 01.2017
Student Aid Information Technology
Harper College
08.2014 - 05.2016
Studies - Criminal Justice
Harper College
High School Diploma -
Austin High School