Nicholas Lebron
Hilton
Elmwood Park,IL
2
Languages
1
Certification
3
years of professional experience
Customer-oriented professional skilled in delivering service and resolving issues. Strong communication and problem-solving abilities support effective customer assistance. Bilingual in English and Spanish, enhancing interactions with diverse clientele. Focused on exceeding customer expectations and driving satisfaction through attentive support and proactive solutions.
Work History
Front Desk Guest Service Agent
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Assisted guests with inquiries, providing information on hotel services and local attractions.
- Resolved guest complaints promptly, enhancing overall satisfaction and experience.
- Coordinated room assignments and maintained accurate reservation records using Hilton's property management system.
Patient Scheduling Coordinator
1 Month- Facilitated patient interactions by providing information, addressing inquiries, and managing appointment scheduling through an electronic system.
- Ensured compliance with HIPAA regulations while handling sensitive patient information to maintain confidentiality.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Maintained accurate patient records for proper tracking of patient history and treatment.
Passenger Assistance Agent
4 Months- Promote a positive travel experience by anticipating passenger needs and providing proactive support.
- Assisted with baggage, managed queue lines, and guided passengers to gates to ensure smooth boarding.
- Handled customer concerns, complaints, and service recovery situations to enhance passenger satisfaction.
- Utilized communication channels to maintain accurate records, reports, and files for efficient operations.
- Receive and respond to telephone and radio calls from employees in a professional and timely manner to assign and assist in work duties.
Sales Associate
1 Year 5 Months- Greet customers, offer assistance, answer inquiries, and provide product information.
- Contacted customers via email, messages, and phone to promote shopping invitations, sales, and promotions.
- Completed operational tasks such as restocking shelves, organizing merchandise, shipping and receiving items, and overseeing inventory.
- Collaborated with associates and management to meet sales goals and maintain efficient store operations.
Customer Service Agent
7 Months- Delivered frontline customer service, addressed passenger complaints, and resolved issues to enhance travel experience.
- Greet passengers, verify identification and documents, process check-ins using a computerized system, issue boarding passes and handle seat assignments.
- Responded to inquiries about flights, provided travel information, and coordinated future flight itineraries and registration.
- Complete flight documentation and reports ensuring accuracy and compliance with security requirements.
Passenger Service Agent
1 Year 6 Months- Supported passengers with special needs, ensuring safe and comfortable travel for elderly travelers, unaccompanied minors, and those requiring mobility assistance.
- Documented equipment details, including condition, location, and usage, and coordinated maintenance and repairs with specialists.
- Assisted passengers with regular and oversize baggage, facilitating secure handling of firearms, car seats, strollers, and bags needing extra security screening or exceeding airline sizes.
Education
No Degree - Radiologic Technology
Skills
Customer service
Document management
Reservation management
Hospitality services
Registration
Documentation
Customer relations
Administrative support
Clerical duties
Problem-solving skills
Conflict management
Information protection
Certification
HIPPA Certified
Languages
English
Spanish
Timeline
Front Desk Guest Service Agent
Hilton
08.2026 - CurrentRead More
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03.2026 - 07.2026Read More
Customer Service Agent
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08.2025 - 03.2026Read More
Sales Associate
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11.2024 - 04.2026Read More
Passenger Service Agent
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11.2023 - 05.2025Read More
Wilbur Wright College
No Degree from Radiologic Technology
Read More