Nicholas Karkazis
Naperville
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Comprehensive understanding of desirable fiscal management. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Assistant General Manager of Operations
Scott Harris Hospitality
08.2023 - Current
- Developed strong relationships with vendors, negotiating favorable contracts that benefited the organization. Optimized resource allocation for improved operational efficiency and cost reduction.
- Managed budgets and financial reporting, ensuring fiscal responsibility and profitability.
- Enhanced customer satisfaction with timely resolutions of issues and effective communication strategies.
- Initiated cost-saving initiatives that resulted in significant expense reductions without compromising service or product quality.
- Introduced new technologies into day-to-day operations which simplified workflow management processes ultimately contributing towards greater overall productivity.
Restaurant Manager
Pies & Pints
04.2022 - 06.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Server
Pies & Pints
06.2019 - 03.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Associate of Arts - Arts
Bluegrass Community And Technical College
Lexington, KYSkills
- Staffing and Scheduling
- Conflict Resolution
- Strategic Planning
- Advanced Computer and POS Skills
Timeline
Assistant General Manager of Operations
Scott Harris Hospitality
08.2023 - Current
Restaurant Manager
Pies & Pints
04.2022 - 06.2023
Server
Pies & Pints
06.2019 - 03.2022
Associate of Arts - Arts
Bluegrass Community And Technical College
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