Nicholas DeSousa
Chicago
Summary
Dedicated Program Manager with proven expertise in designing and executing effective strategies to bridge technical performance gaps and achieve market objectives. Skilled in analytical methods and project management, establishing principles that guide operations towards desired outcomes. Recognized for enhancing sales and operational efficiency through a deep understanding of industry dynamics. Direct leader with a hands-on approach, known for increasing organizational efficiency and fostering trust among stakeholders while mentoring staff for skill development.
Overview
19
19
years of professional experience
Work History
PROGRAM MANAGER
RIGHTSOURCING BY MAGNIT
12.2022 - 02.2025
- Led cross-functional teams to develop and implement strategic initiatives.
- Facilitated stakeholder meetings to clarify project goals and align expectations.
- Monitored compliance with industry regulations and organizational standards.
- Supported budget planning and resource allocation to optimize project outcomes.
- Developed training materials for staff on new program protocols.
- Analyzed market trends to uncover opportunities for revenue growth and strategic expansion.
- Developed sales strategies to enhance market penetration and customer engagement.
CLIENT SERVICE EXECUTIVE
LANCESOFT
04.2022 - 11.2022
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Streamlined account application processes, enhancing service quality while proactively cold calling new accounts.
- Cultivated relationships with accounts, ensuring adherence to protocols and alignment with client needs.
- Mentored new hires and trained them on business operations, effectively managing and resolving client complaints.
PROGRAM MANAGER
VIZIENT
09.2018 - 01.2022
- Managed staffing team, exceeding expectations while training all new hires. Streamlined workflows and metrics to deliver high-quality service. Screened and interviewed candidates for clinical and non-clinical positions. Processed payroll, resolved issues, and troubleshot technological problems. Assisted in implementing MSP program and liaised with internal teams to enhance technology. Coordinated vendor panel to ensure compliance with contract terms and performance standards.
- Developed and implemented workflow processes that enhanced team communication.
- Maintained positive relationships with C-Level Executives and resolved issues promptly while providing market feedback and solutions to assist with recruitment and retention efforts.
- Collaborated with managers to clarify program benefits and gather detailed job descriptions, ensuring proper placement of qualified candidates.
PROGRAM MANAGER
CROSS COUNTRY HEALTHCARE
10.2016 - 08.2018
- Increased penetration rate over 30% from previous year while implementing OneSource VMS programs in Illinois. Managed program cost, schedule, quality, performance, processes, and subcontract activities. Designed and implemented key introductory training to foster strong interest and a continuous change culture among all levels of staff. Generated annual business case with funding requirements, resources needed, risk assessment, benefits analysis, and success metrics while improving operational efficiency and program engagement despite shrinking annual budgets.
- Streamlined project portfolio reporting from disparate functions into standardized processes, ensuring accurate and consistent delivery to senior management each month.
RECRUITER/STAFFING MANAGER
MED-CALL HEALTHCARE
06.2012 - 10.2016
- Coordinated full-cycle recruiting, ensured compliance with Joint Commission Standards, trained all new hires for Staffing and Recruiting positions, and maintained a resource pool of Registered Nurses, Licensed Practical Nurses, and other healthcare professionals. Recommended leads in weekly meetings, consistently exceeded monthly quotas, processed timecards, paid associates, and followed up with clients on payments.
- Liaised with Senior Leadership at hospitals to address staffing needs and developed strategies to establish permanent staffing solutions within organizations.
- Conducted interviews to recruit potential candidates, understanding their skill sets to function at the highest potentials.
- Transformed department culture to be employee-friendly and high-performing by streamlining workflows, achieving 99% accuracy in client and field associate interactions.
PROGRAM MANAGER
ONESOURCE, MEDICAL STAFFING NETWORK
03.2006 - 06.2012
- Interviewed and recruited candidates for assignments aligned with their skills. Conducted quarterly audits ensuring compliance of field associates. Utilized Microsoft Excel to track fill statistics and staffing trends, managing contingent labor costs. Consulted with managers and directors on strategic staffing plans. Negotiated contracts for healthcare workers across health system facilities. Oversaw onboarding and provisioning of all field associates on assignment. Presented quarterly staffing data to senior leadership.
- Facilitated successful implementation of OneSource VMS programs in Chicago area, enhancing operational efficiency.
- Facilitated scheduling and counseling while achieving 100% JCAHO compliance for 100 healthcare workers.
- Coordinated OneSource VMS program within client's HR department, collaborating with recruitment team to drive company growth and immediate positive change.
Education
Associates of Applied Science - Business Management and Accounting
Truman Co
ChicagoSkills
- Project Coordination
- Budget Management
- Vendor Management
- Vendor Relations
- Stakeholder Engagement
- Risk Management
- Operational Improvement
- Process Improvement
- Strategic Planning
- Data analysis
- Business Intelligence
- Cost reduction
- Negotiation skills
- Team leadership
Timeline
PROGRAM MANAGER
RIGHTSOURCING BY MAGNIT
12.2022 - 02.2025
CLIENT SERVICE EXECUTIVE
LANCESOFT
04.2022 - 11.2022
PROGRAM MANAGER
VIZIENT
09.2018 - 01.2022
PROGRAM MANAGER
CROSS COUNTRY HEALTHCARE
10.2016 - 08.2018
RECRUITER/STAFFING MANAGER
MED-CALL HEALTHCARE
06.2012 - 10.2016
PROGRAM MANAGER
ONESOURCE, MEDICAL STAFFING NETWORK
03.2006 - 06.2012
Associates of Applied Science - Business Management and Accounting
Truman Co