Nicco Deerfield
Chicago
Summary
Goal-oriented manager with distinguished experience various industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
2
2
years of professional experience
Work History
Director of Customer Success
Spirit Tea
04.2023 - Current
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Senior Sales Associate
Microsoft
09.2022 - 04.2023
- Trained, coached, and mentored new sales associates for maximum performance.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Developed sales plans to increase market share, customer base and revenue.
Senior Customer Success Trainer
Microsoft
01.2022 - 09.2022
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Account Manager
Spirit Tea
10.2021 - 01.2022
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Customer Success Manager
Floyd Home
06.2021 - 01.2022
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
Skills
- Market Trend Analysis
- Strategic Planning
- Territory Management
- Competitor Analysis
- Account Acquisition
- Account Management
Timeline
Director of Customer Success
Spirit Tea
04.2023 - Current
Senior Sales Associate
Microsoft
09.2022 - 04.2023
Senior Customer Success Trainer
Microsoft
01.2022 - 09.2022
Account Manager
Spirit Tea
10.2021 - 01.2022
Customer Success Manager
Floyd Home
06.2021 - 01.2022
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