Nialett Hopson
Springfield Memorial Hospital
Springfield
5
years of professional experience
My goal is to learn, grow and develop my skills while working at Memorial Health Systems. I am committed to expanding my knowledge, contributing positively to my team and taking advantage of opportunities for professional development. I strive to provide excellent service, continuously improve my performance and build a long-term career with the organization.
Work History
Patient Access Specialist
2 Years 9 Months- Managed insurance verification procedures, enhancing efficiency in patient access workflows.
- Facilitated patient registration processes, ensuring accurate data entry and compliance with hospital policies.
- Collaborated with clinical staff to coordinate patient appointments and streamline scheduling operations in certain registration areas.
- Trained new staff on on registration process and promoting consistency in patient information.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Obtained payments from patients and scanned identification and insurance cards.
Sales Associate/Retail Cashier
2 Years- Processed transactions efficiently, ensuring a smooth checkout process for customers.
- Assisted customers in selecting party supplies, enhancing overall shopping experience.
- Maintained inventory accuracy through regular stock checks and replenishment activities.
- Collaborated with team members to create visually appealing product displays and promotions.
- Addressed customer inquiries and resolved issues promptly, fostering positive relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
No Degree - General Studies
Skills
Patient registration
Insurance verification
Appointment scheduling
HIPAA compliance
Data accuracy
Data collection
Co-payment collection
Patient check-in
Information collection
Exceptional communication
Multitasking
Teamwork
Reliability
Timeline
Patient Access Specialist
Springfield Memorial Hospital
11.2023 - CurrentRead More
Sales Associate/Retail Cashier
Party City
10.2021 - 10.2023Read More
Lincoln Land Community College
No Degree from General Studies
Read More