Nia Mcgaughy
Chicago
Summary
Proven to excel in high-pressure environments, I leveraged my strong work ethic and effective communication skills at Macy's Department Store to enhance customer satisfaction and foster teamwork. Adept at time management and maintaining attention to detail, I consistently provided exceptional service, contributing to positive outcomes and repeat business.
Overview
4
4
years of professional experience
Work History
Seasonal Worker
Macys Department Store
11.2024 - 02.2025
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
Cashier
Pita Pockets
06.2021 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Master Of Criminal Justice - Forensic Science
Chicago State University
Chicago, ILCrete-Monee High School
Crete, IL05.2023
Skills
- Quick learner
- Strong work ethic
- Collaboration
- Task prioritization
- Attention to detail
- Dependable and hardworking
- Time management
Timeline
Seasonal Worker
Macys Department Store
11.2024 - 02.2025
Cashier
Pita Pockets
06.2021 - 10.2022
Master Of Criminal Justice - Forensic Science
Chicago State University
Crete-Monee High School
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