Nia Grissette
Elgin
Summary
Outgoing and dedicated professional offering over 4 years of high-volume service experience excelling in customer relations, operational support, and task management. Proven ability to serve as a reliable front-of-house representative, utilizing strong active listening, hospitality, and conflict resolution skills. Proficient in POS systems, team collaboration and executing detailed procedural tasks. Seeking to leverage exceptional organizational skills and professionalism to thrive in an Administrative Assistant role.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
07.2021 - Current
- Mastered and communicated detailed product knowledge to customers and new hires, reflecting strong information management skills.
- Accurately processed high-volume cash, credit and gift card transactions using a POS systems.
- Functioned as a key team member in a fast-paced environment, successfully prioritizing tasks and seamlessly switching roles to meet operational demands during peak hours.
- Maintained cleanliness and organization of workstations to ensure efficient service flow.
- Provided exceptional customer service, fostering positive relationships with regular patrons.
- Trained new team members on beverage preparation techniques and operational procedures.
- Contributed to a collaborative team environment by taking initiative to support coworkers, supervisors and managers to achieve daily sales targets.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty to the brand.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Education
Bachelor of Science - Communications
DePaul University
Chicago, IL03-2028
Skills
- Hospitality and professionalism
- Conflict Resolution
- POS System Proficiency
- Multitasking and organization
- Training and Mentorship
- Exceptional customer service
- Friendly and outgoing
- Team player
Timeline
Barista
Starbucks
07.2021 - Current
Bachelor of Science - Communications
DePaul University