Summary
Overview
Work History
Education
Skills
Timeline
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Neydy Duran

Elgin

Summary

Enthusiastic Bilingual candidate with over a decade of experience in customer service and cash handling in retail and banking. Strong knowledge of banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Operation Specialist

Union National Bank & Trust
01.2017 - Current
  • Maintained strict compliance with regulatory requirements, ensuring the bank''s adherence to industry standards at all times.
  • Facilitated communication between different departments to streamline processes, improve collaboration, and foster teamwork.
  • Reduced processing errors by conducting thorough audits and monitoring transactions regularly.
  • Oversaw accounts payable process, ensuring timely and accurate invoice processing.

Customer Service Representative

Union National Bank & Trust
11.2016 - 01.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Grocery Store Cashier

ALDI
04.2016 - 11.2016
  • Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
  • Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.

Stock Supervisor

Banana Republic
09.2013 - 12.2015
  • Implemented loss prevention strategies, minimizing instances of theft and damage to inventory items.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.

Education

Diploma -

Hampshire High School
01.2012

Skills

  • Bilingual in Spanish
  • Incident management
  • Computer Proficiency
  • Critical Thinking
  • Team Leadership and Motivation
  • Strategic Decision-Making
  • Policy and Procedure Development
  • Teller Auditing
  • Customer Service
  • Honest and Dependable
  • Reliable and Responsible
  • Analytical Thinking
  • Balance Verification and Reconciliation
  • Fraud Detection
  • Scheduling coordination
  • Accounts payable

Timeline

Operation Specialist

Union National Bank & Trust
01.2017 - Current

Customer Service Representative

Union National Bank & Trust
11.2016 - 01.2017

Grocery Store Cashier

ALDI
04.2016 - 11.2016

Stock Supervisor

Banana Republic
09.2013 - 12.2015

Diploma -

Hampshire High School

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Neydy Duran