Nevaeh Benson

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• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Supervised and monitored students' use of tools and equipment.
• Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
• Greeted new customers, discussed specials, and took drink orders.
• Cultivated warm relationships with regular customers.

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.