Summary
Overview
Work History
Education
Skills
Military Service
Certification
Timeline
Generic

Ne'Shai Talley

Glenwood,IL

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Clinical Massage Therapist

Soma Institute
09.2021 - Current
  • Studying Clinical Massage therapy and practice with clients(classmates)
  • Started business (MM LLC.) Massaging clients outside of school
  • Usually, Massage on Sundays 12-5 pm, focus on clients muscles and joint movement, how I can help them become better with each session
  • Increased client satisfaction by providing customized clinical massage treatments based on individual needs and preferences.
  • Adhered to strict sanitation protocols, ensuring a clean and safe environment for all clients during sessions.
  • Streamlined appointment scheduling processes for increased efficiency and improved client experience.
  • Improved client mobility and functionality through the application of advanced massage techniques and stretching exercises.
  • Maintained detailed records of client sessions, tracking progress and adjusting treatment plans as needed for optimal results.
  • Maintained professional licensure and certifications, adhering to all relevant regulations governing the practice of clinical massage therapy.
  • Educated clients about self-care techniques to manage pain, improve flexibility, and promote overall well-being between appointments.
  • Developed personalized home care routines for clients based on their specific needs, enhancing the effectiveness of ongoing treatments.
  • Assisted in marketing efforts for the practice, attracting new clients while maintaining strong relationships with existing clientele.

Assistant Manager

Taco Bell
10.2021 - 02.2025
  • Assisted in the management of daily operations, ensuring smooth and efficient workflow
  • Supervised and trained a team of 60 employees, providing guidance and support to maximize productivity
  • Implemented new scheduling system that optimized staff allocation and reduced labor costs
  • Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
  • Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
  • Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations

Lead Teacher

KinderCare Learning Centers
11.2020 - 02.2025
  • Interacted and focused on gross and fine motor skills through the. the curriculum of the center.
  • Emotionally supported students through behavior needs
  • Educated over 15 students ages 3-5.
  • Under NAEYC followed all policies and created lesson plans best for personal development in the Pre-K.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.
  • Worked one-on-one with students and student teachers to increase overall classroom success.
  • Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
  • Created and developed lesson plans to meet students' academic needs.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.

National Guard

Military
10.2014 - 10.2020
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Cashier Team Lead

Taco Bell
08.2013 - 08.2015
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Restocked and organized merchandise in front lanes.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Operated POS cash register and equipment to collect payments.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Contributed to a positive work environment by proactively addressing conflicts among team members.

Education

Associate's degree - General Studies

Southern New Hampshire University
Manchester, NH
03.2025

Graduated - Massage Therapy

The Soma Institute
Chicago, IL
04.2023

Skills

  • Clinical assessment
  • Massage techniques
  • Customer service
  • Health education
  • Appointment scheduling
  • Sanitation protocols
  • Team building
  • Conflict resolution
  • Money handling
  • Decision-making
  • Time management
  • Staff training and development
  • Staff management
  • Retail operations
  • Sales growth
  • Sales reporting
  • Employee performance evaluations
  • Budgeting and finance
  • Business administration
  • Schedule oversight
  • Sales forecasting
  • Inventory management

Military Service

National Guard, United States, E5, May 2014- October 2020

Certification

  • Clinical Massage Therapy, 04/01/23, Present
  • CPR Certification
  • ServSafe
  • Driver's License
  • Food Safety Certification
  • Food Handler Certification
  • Infant & Toddler Certification

Timeline

Assistant Manager

Taco Bell
10.2021 - 02.2025

Clinical Massage Therapist

Soma Institute
09.2021 - Current

Lead Teacher

KinderCare Learning Centers
11.2020 - 02.2025

National Guard

Military
10.2014 - 10.2020

Cashier Team Lead

Taco Bell
08.2013 - 08.2015

Graduated - Massage Therapy

The Soma Institute

Associate's degree - General Studies

Southern New Hampshire University

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Ne'Shai Talley