Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nena Gabriela Cagalitan

2630 N Delany Rd, Waukegan

Summary

Dynamic and customer-focused professional with proven success at The Shanty Restaurant in delivering exceptional service and fostering team collaboration. Skilled in point-of-sale operations, maintaining strict health and safety standards, and creating positive guest experiences. Recognized for thriving under pressure, and ensuring seamless service during peak hours.

Overview

2
2
years of professional experience

Work History

Restaurant Busser

The Shanty Restaurant
38985 US-41, Wadsworth
09.2024 - Current
  • Maintained cleanliness and hygiene of tables for new customers, ensuring optimal dining conditions.
  • Supported team members during peak hours to enhance overall service efficiency.
  • Communicated guest preferences to servers, elevating dining experiences.
  • Consistently sanitized work station by wiping counters, tables, and chairs throughout shifts.
  • Adhered to health and safety standards during all cleaning activities.
  • Assisted servers with beverage refills, dish clearance, tray carrying, and food delivery.
  • Swept dining area floors and removed garbage to uphold cleanliness standards.
  • Delivered exceptional customer service through friendly interactions and responsiveness.

Food and Beverage Attendant

Six Flags Great America
1 Great America Parkway, Gurnee
05.2023 - 08.2023
  • Provided friendly customer service in fast-paced theme park environment.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Assisted in inventory management and restocking supplies as needed.
  • Processed transactions accurately using point-of-sale systems.
  • Adhered to health and safety standards during food handling procedures.
  • Maintained a positive attitude towards coworkers and customers at all times.
  • Responded promptly to guest inquiries and resolved issues effectively.

Education

Business Administration

College of Lake County
Grayslake, IL 60030
05-2027

High School Diploma -

Warren Township High School
Gurnee, IL 60031
05-2025

Skills

  • Customer service
  • Team collaboration
  • Time management
  • Point-of-sale operation
  • Communication skills
  • Health standards compliance
  • Adaptable to change
  • Positive attitude

Languages

Filipino
Native/ Bilingual
English
Native/ Bilingual

Timeline

Restaurant Busser

The Shanty Restaurant
09.2024 - Current

Food and Beverage Attendant

Six Flags Great America
05.2023 - 08.2023

Business Administration

College of Lake County

High School Diploma -

Warren Township High School

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Nena Gabriela Cagalitan