Nena Silva
Bourbonnais
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Leave Administrative Assistant/OHS
CSL Behring
01.2023 - Current
- Prepare various documents, reports and spreadsheets in Excel, Word and PowerPoint
- Responded to employee enquiries regarding payroll and FMLA
- Processing 200+ forms weekly for union employees.
- Delegating and coordinating meetings/events.
- Collaborate with HR and Payroll teams to ensure accurate employee data and resolve payroll-related issues.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed time efficiently in order to complete all tasks within deadlines.
- Enhanced payroll accuracy by diligently reviewing timesheets and employee information.
- Reduced payroll errors by conducting thorough audits and implementing corrective actions.
- Assisted employees in navigating the complex requirements of FMLA eligibility criteria, ensuring they received appropriate support during their leave periods.
- Collaborated with HR team members to streamline benefits administration and improve employee satisfaction.
- Enhanced employee satisfaction by implementing updated HR policies and procedures.
- Maintained associate employee files and supported HR requirements.
- Assists with the investigation and resolution of employee complaints or policy violations.
Recruiter
Express Employment Professionals
06.2022 - 01.2023
- Managed sourcing, screening, interviewing and placing of candidates
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Participated in local job fairs and recruitment event for prospective hiring.
- Conducted background checks (E-Verify) , providing I-9 forms, ADP, W-2 forms and handling drug screening paperwork.
- Reviewed employment application, candidate background, skills, compensation needs and other qualifications.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Reviewed 100 resumes weekly to match candidates for potential open positions.
Shift Supervisor
Starbucks
08.2016 - 06.2022
- Expeditiously resolved concerns of staff and customer
- Delegated tasks appropriate to individual employees provide development opportunities.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed staff hiring, training and supervision.
Education
Associate of Applied Science - Human Resource Management
Moraine Valley Community College
Palos Hills, IL05.2022
Skills
- Dependability and time management
- Bilingual
- Kronos Workforce Payroll
- Strong work ethic
- Teamwork and collaboration
- Attention to detail
- Problem solving
- Organization
Timeline
Leave Administrative Assistant/OHS
CSL Behring
01.2023 - Current
Recruiter
Express Employment Professionals
06.2022 - 01.2023
Shift Supervisor
Starbucks
08.2016 - 06.2022
Associate of Applied Science - Human Resource Management
Moraine Valley Community College
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