NELSON ARROYO
Berwyn
Summary
Focused Sales Consultant providing exciting product demonstrations and convincing leads to purchase. Detailed and quick-paced and true team player. Pursuing new sales-driven role where hard work and dedication will be highly valued. Hardworking employee enthusiastic about learning type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
Work History
Detail coordinator
Detail manager
Berwyn
02.2025 - Current
Vehicle detail manager
Berwyn auto spa
Berwyn
02.2025 - Current
- Managed daily operations to ensure compliance with quality standards.
- Oversaw inventory management and conducted regular stock assessments.
- Trained and mentored team members on best practices and safety protocols.
- Facilitated team meetings to discuss progress and address challenges effectively.
- Taught team members how to properly wash, wax and vacuum vehicles.
- Monitored employee performance and provided feedback as needed.
- Resolved customer complaints in a timely manner while maintaining high levels of customer service.
- Reviewed invoices for accuracy prior to submitting them for payment processing.
Sales Consultant
Hawk Chrysler Jeep Dodge Ram
Forest Park
02.2020 - 02.2025
- Utilized CRM software to manage customer accounts and track performance metrics.
- Generated new leads through networking and attending industry events.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Followed up with existing customers to provide additional support and address concerns.
- Engaged customers to understand their vehicle needs and preferences.
- Worked with fellow sales team members to achieve group targets.
Sales Consultant
Larry H. Miller Chrysler Jeep Dodge Ram
Phoenix
11.2018 - 01.2020
- Work CRM, talk to customers in service drive as well in the parts area, set appointments, taking inbound outbound calls, meet and greet customers, send out emails and follow up calls to the customer, have product knowledge
- Listened to customers to understand needs and refer to optimal services.
- Provided detailed product information to customers, including features, prices, and availability.
Sales Consultant
Larry H. Miller Chrysler jeep
Phoenix
11.2017 - 11.2018
- Work CRM, talk to customers in service drive as well in the parts area, set appointments, taking inbound outbound calls, meet and greet customers, send out emails and follow up calls to the customer, have product knowledge, vehicle presentation
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Collaborated with marketing team to design promotional materials for campaigns.
CONTRACTOR
NAVISTAR
Melrose Park
02.2016 - 11.2017
- Team leader of picking parts as well as a forklift operator, receive packages from dock and deliver back to the warehouse, handle phone calls through UPS/FED EX e.t.c for delivering packages out of state, scrapyard work
SALES REP
T-MOBILE
Riverside
04.2015 - 02.2016
- Answered telephones, gave important info to customers, take messages, or transfer calls to the appropriate departments, made bills payments as well as calling customers, and making appointments for them to come ino the store, deposit & collect money into different accounts, completed forms accordance with company procedures, operate office equipment, such as copiers, fax machines, and arrange for repairs when it malfunctions
Front end deli
Jewel Osco
Stickney
07.2014 - 06.2015
- Started as a front end bagger greeting associates when they walked in and out, helped clean when closing time came, put foods and different items away when not needed so front end can look presentable, transitioned into the deli after front end preparing and slicing different foods for customers
Education
High school diploma -
MORTON WEST HIGHSCHOOL
Berwyn, IL07.2016
Some College (No Degree) - IUOE Local 399
Trition college
River Grove, ILSkills
- Certified forklift operator(Sit down & stand up)
- Excellent verbal communicator
- Keen attention to detail and organization
- Ability to operate powered pallet jacks
- Ability to operate manual dollies
- CRM Software
- Customer Service
- Microsoft Outlook
- Sales
- Microsoft Office
- Certified lock smith (class taken at local 399)
- Certified blueprint reading (class taken at local 399)
- Certified hands tools and fasteners (class taken at local 399)
- Certified water testing sampling (class taken at local 399)
- Labor history (class taken at local 399)
Timeline
Detail coordinator
Detail manager
02.2025 - Current
Vehicle detail manager
Berwyn auto spa
02.2025 - Current
Sales Consultant
Hawk Chrysler Jeep Dodge Ram
02.2020 - 02.2025
Sales Consultant
Larry H. Miller Chrysler Jeep Dodge Ram
11.2018 - 01.2020
Sales Consultant
Larry H. Miller Chrysler jeep
11.2017 - 11.2018
CONTRACTOR
NAVISTAR
02.2016 - 11.2017
SALES REP
T-MOBILE
04.2015 - 02.2016
Front end deli
Jewel Osco
07.2014 - 06.2015
High school diploma -
MORTON WEST HIGHSCHOOL
Some College (No Degree) - IUOE Local 399
Trition college