Neil Ypil
Chicago
Summary
Dynamic Information Technology professional with a proven track record at Tempus AI, excelling in remote desktop support and asset management. ACMT certified, I enhance user satisfaction through effective troubleshooting and collaboration. Skilled in Active Directory management, I streamline processes and ensure optimal performance, contributing to seamless IT operations and user experiences.
Overview
8
8
years of professional experience
Work History
IT Technical Support Specialist
Tempus AI
10.2023 - Current
- Provided technical assistance to end-users for software and hardware issues.
- Assisted in troubleshooting network connectivity problems and system errors.
- Maintained inventory of IT equipment, ensuring availability for user needs.
- Recovery and repurposing of offboarded assets.
- Learned and utilized ServiceNow to track support requests and resolutions.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Managed computer builds for incoming new hires as well as served as the primary on site support technician for onboarding classes.
- Provided AV support to various high visibility company events and training.
Mac Technician (Genius)
Apple Inc.
11.2017 - 10.2023
- Diagnosed and repaired hardware and software issues for various Macintosh systems.
- Provided technical support to customers, enhancing user experience and satisfaction.
- Conducted regular maintenance on Apple devices, ensuring optimal performance and longevity.
- Trained junior technicians on troubleshooting methods and best practices for repairs.
- Managed inventory of parts and tools, streamlining procurement processes for efficiency.
- Developed documentation for repair procedures, improving knowledge sharing within the team.
- Recovered valuable data from malfunctioning devices, minimizing loss for clients during repair processes.
- Enhanced customer satisfaction by performing accurate diagnostics and timely repairs on Apple devices.
Education
Bachelor of Science - Kinesiology
Loyola University of Chicago
Chicago, IL05-2019
Skills
- ACMT and ACiT certified
- Operating system support
- Remote desktop support
- Help desk support
- Ticketing system experience
- Asset management
- Active Directory management
Languages
Tagalog
Native or Bilingual
Timeline
IT Technical Support Specialist
Tempus AI
10.2023 - Current
Mac Technician (Genius)
Apple Inc.
11.2017 - 10.2023
Bachelor of Science - Kinesiology
Loyola University of Chicago