Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Neil Ypil

Chicago

Summary

Dynamic Information Technology professional with a proven track record at Tempus AI, excelling in remote desktop support and asset management. ACMT certified, I enhance user satisfaction through effective troubleshooting and collaboration. Skilled in Active Directory management, I streamline processes and ensure optimal performance, contributing to seamless IT operations and user experiences.

Overview

8
8
years of professional experience

Work History

IT Technical Support Specialist

Tempus AI
10.2023 - Current
  • Provided technical assistance to end-users for software and hardware issues.
  • Assisted in troubleshooting network connectivity problems and system errors.
  • Maintained inventory of IT equipment, ensuring availability for user needs.
  • Recovery and repurposing of offboarded assets.
  • Learned and utilized ServiceNow to track support requests and resolutions.
  • Employed remote support tools effectively for efficient troubleshooting of offsite issues.
  • Collaborated with cross-functional teams to develop and implement IT solutions.
  • Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
  • Managed computer builds for incoming new hires as well as served as the primary on site support technician for onboarding classes.
  • Provided AV support to various high visibility company events and training.

Mac Technician (Genius)

Apple Inc.
11.2017 - 10.2023
  • Diagnosed and repaired hardware and software issues for various Macintosh systems.
  • Provided technical support to customers, enhancing user experience and satisfaction.
  • Conducted regular maintenance on Apple devices, ensuring optimal performance and longevity.
  • Trained junior technicians on troubleshooting methods and best practices for repairs.
  • Managed inventory of parts and tools, streamlining procurement processes for efficiency.
  • Developed documentation for repair procedures, improving knowledge sharing within the team.
  • Recovered valuable data from malfunctioning devices, minimizing loss for clients during repair processes.
  • Enhanced customer satisfaction by performing accurate diagnostics and timely repairs on Apple devices.

Education

Bachelor of Science - Kinesiology

Loyola University of Chicago
Chicago, IL
05-2019

Skills

  • ACMT and ACiT certified
  • Operating system support
  • Remote desktop support
  • Help desk support
  • Ticketing system experience
  • Asset management
  • Active Directory management

Languages

Tagalog
Native or Bilingual

Timeline

IT Technical Support Specialist

Tempus AI
10.2023 - Current

Mac Technician (Genius)

Apple Inc.
11.2017 - 10.2023

Bachelor of Science - Kinesiology

Loyola University of Chicago
Neil Ypil