NEIL A. KARELS
Chicago
Summary
Dynamic professional with a proven track record at OneDigital Advanced Health, excelling in Medicare advising and client-focused communication. Adept at building strong relationships and ensuring compliance, I leverage my attention to detail and problem-solving abilities to enhance customer satisfaction and drive business success. Passionate about delivering exceptional service and support.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Member Services Representative
OneDigital Advanced Health
02.2024 - Current
- Advised Medicare members on plan options and benefits
- Assisted with client inquiries related to doctors, prescriptions, and networks
- Ensured clients fully understood Medicare Advantage coverage
Server
Old Irving Brewing
08.2021 - 02.2024
- Facilitated business growth and expansion of new locations.
- Cultivated strong relationships with local customers to enhance loyalty.
- Provided expert recommendations on craft beer and food pairings to improve customer experiences.
Instructor
Illinois Media School
06.2023 - 09.2023
- Taught Adobe Creative Suite, editing, and media production
- Mentored students and graded project-based work
- Prepared students for careers in radio, film, and digital media
Server
Buca di Beppo
08.2019 - 08.2021
- Coordinated with party planners and customized group menus
- Delivered high-touch service to large dining groups
Webcast Lead
Rockford Rivets
05.2018 - 08.2019
- Directed live game broadcasts and managed in-game camera operations.
- Produced and edited commercials for game-day presentations.
Quality Control Technician
Rentex
11.2018 - 03.2019
- Conducted testing, cleaning, and troubleshooting of AV equipment to maintain functionality.
- Ensured readiness of returned gear for upcoming shows through thorough inspection.
Server
Bakers Square
02.2011 - 11.2018
- Cultivated enduring client relationships to enhance loyalty and retention.
- Supported high-volume pie sales while maintaining quality standards.
- Delivered consistent, high-quality guest service to ensure satisfaction.
Education
Film & Radio Production -
Illinois Media School
05.2018
Film Emphasis -
College of DuPage
05.2011
High School -
Naperville Central High School
05.2009
Skills
- Adobe Creative Suite
- Microsoft Office proficiency
- Effective communication
- Client-focused approach
- Attention to detail
- On-set film experience
- Medicare advising
- Client inquiry resolution
- HIPAA compliance
- Customer relationship management
- Data entry accuracy
- Conflict resolution skills
- Compliance adherence
- Problem-solving abilities
- Time management expertise
- Team collaboration skills
- Empathy in interactions
- Workflow optimization strategies
- Relationship building techniques
- Account maintenance skills
Certification
- Accident and Health Insurance license
Timeline
Member Services Representative
OneDigital Advanced Health
02.2024 - Current
Instructor
Illinois Media School
06.2023 - 09.2023
Server
Old Irving Brewing
08.2021 - 02.2024
Server
Buca di Beppo
08.2019 - 08.2021
Quality Control Technician
Rentex
11.2018 - 03.2019
Webcast Lead
Rockford Rivets
05.2018 - 08.2019
Server
Bakers Square
02.2011 - 11.2018
Film & Radio Production -
Illinois Media School
Film Emphasis -
College of DuPage
High School -
Naperville Central High School