NEIL A. KARELS
Chicago
Summary
Dynamic professional with a proven track record at OneDigital Advanced Health, excelling in Medicare advising and client-focused communication. Adept at building strong relationships and ensuring compliance, I leverage my attention to detail and problem-solving abilities to enhance customer satisfaction and drive business success. Passionate about delivering exceptional service and support.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Member Services Representative
OneDigital Advanced Health
02.2024 - Current
- Advised Medicare members on plan options and benefits
- Assisted with client inquiries related to doctors, prescriptions, and networks
- Ensured clients fully understood Medicare Advantage coverage
Server
Old Irving Brewing
08.2021 - 02.2024
- Facilitated business growth and expansion of new locations.
- Cultivated strong relationships with local customers to enhance loyalty.
- Provided expert recommendations on craft beer and food pairings to improve customer experiences.
Instructor
Illinois Media School
06.2023 - 09.2023
- Taught Adobe Creative Suite, editing, and media production
- Mentored students and graded project-based work
- Prepared students for careers in radio, film, and digital media
Server
Buca di Beppo
08.2019 - 08.2021
- Coordinated with party planners and customized group menus
- Delivered high-touch service to large dining groups
Webcast Lead
Rockford Rivets
05.2018 - 08.2019
- Directed live game broadcasts and managed in-game camera operations.
- Produced and edited commercials for game-day presentations.
Quality Control Technician
Rentex
11.2018 - 03.2019
- Conducted testing, cleaning, and troubleshooting of AV equipment to maintain functionality.
- Ensured readiness of returned gear for upcoming shows through thorough inspection.
Server
Bakers Square
02.2011 - 11.2018
- Cultivated enduring client relationships to enhance loyalty and retention.
- Supported high-volume pie sales while maintaining quality standards.
- Delivered consistent, high-quality guest service to ensure satisfaction.
Education
Film & Radio Production -
Illinois Media School
05.2018
Film Emphasis -
College of DuPage
05.2011
High School -
Naperville Central High School
05.2009
Skills
- Adobe Creative Suite
- Microsoft Office proficiency
- Effective communication
- Client-focused approach
- Attention to detail
- On-set film experience
- Medicare advising
- Client inquiry resolution
- HIPAA compliance
- Customer relationship management
- Data entry accuracy
- Conflict resolution skills
- Compliance adherence
- Problem-solving abilities
- Time management expertise
- Team collaboration skills
- Empathy in interactions
- Workflow optimization strategies
- Relationship building techniques
- Account maintenance skills
Certification
- Accident and Health Insurance license
Timeline
Member Services Representative
OneDigital Advanced Health
02.2024 - Current
Instructor
Illinois Media School
06.2023 - 09.2023
Server
Old Irving Brewing
08.2021 - 02.2024
Server
Buca di Beppo
08.2019 - 08.2021
Quality Control Technician
Rentex
11.2018 - 03.2019
Webcast Lead
Rockford Rivets
05.2018 - 08.2019
Server
Bakers Square
02.2011 - 11.2018
Film & Radio Production -
Illinois Media School
Film Emphasis -
College of DuPage
High School -
Naperville Central High School
Similar Profiles
Cole VercelliCole Vercelli
Licensing Coordinator at OneDigital Advanced HealthLicensing Coordinator at OneDigital Advanced Health
Cole VercelliCole Vercelli
Junior Licensing Specialist at OneDigital Advanced HealthJunior Licensing Specialist at OneDigital Advanced Health
Payton BorrisPayton Borris
Benefit Consultant at OneDigital Advanced HealthBenefit Consultant at OneDigital Advanced Health
Angelina NaseemAngelina Naseem
Sales Associate (Seasonal) at The Black TuxSales Associate (Seasonal) at The Black Tux
Erin RollagErin Rollag
Registered Nurse, Medical-Surgical Unit at Rush University Medical Center, RUMCRegistered Nurse, Medical-Surgical Unit at Rush University Medical Center, RUMC