Neha Narula
Chicago
Summary
19 years of IT experience| Experienced as Business Analyst/Project Manager | Extensive experience in leading projects to successful deliveries | Generative AI & Automation expertise | Multi-lingual | Managing cross functional teams across geographies. Versatile [Type] Management Analyst with advanced knowledge of financial, business development and operational areas. Steps into new areas with adaptable approach. Practiced project manager and problem-solver with 19 years of experience in IT. Experienced [Type] Management Analyst skilled in budget review, reporting, and research. Top-notch administrator with financially-savvy and organized approach. Familiar with helping business leaders understand all facets of operations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Management Analyst
Tech Mahindra Americas Inc.
04.2024 - Current
- Working closely with Product owners for requirement gathering and user story writing, new business creation, presenting POCs, demos etc
- Leading 2 Agile project teams working in a cross-functional capacity with an average task acceptance rate of 92% per sprint over multiple projects
- Collaboration with stakeholders including Product owners, VPs, End users, IT, and Development to help determine product priorities and manage critical issues
- Managing many large and small enhancement projects for mission critical applications under projected budget
- Acting as project manager/ Scrum Master for cloud migration projects worth million savings
- Responsible for Estimation, SOW creation, contract handling, project financials, reporting, PMR, risk handling
- Stakeholder management including resource management, client communication, vendors, end users
- Conducted bi-monthly cross-departmental Sprint planning sessions for multiple teams
- Oversee accurate, timely, and successful achievement of milestones through implantation cycle
- Daily handoff, business issues resolution, walk thru and reviews of solutions, integrated test environment setup
- Onsite-offshore coordination, mentorship and coaching, assignment of work and performance review
- Ensuring team delivers deadline-driven, accurate, and insightful analyses and reports
- Team size: 6-8
- Projects: Project - Technician Dispatch Apps validation; Client: AT&T: The Project involves the applications used by technicians while on dispatch for a work order, the apps include dispatch management, technician tracking, technician time management, dispatch credits, inventory management and so on
- The scope includes functional, data, accessibility and webservices testing and support for business enhancements as well as sustenance activities.
Software Quality Assurance Engineer
Intellyk
01.2022 - 03.2024
- Working closely with Product owners for requirement gathering and user story writing, new business creation, presenting POCs, demos etc
- Leading 2 Agile project teams working in a cross-functional capacity with an average task acceptance rate of 92% per sprint over multiple projects
- Collaboration with stakeholders including Product owners, VPs, End users, IT, and Development to help determine product priorities and manage critical issues
- Managing many large and small enhancement projects for mission critical applications under projected budget
- Lead AI initiative project – created AI for faulty vehicle prediction and chatbots for 2 care agent functions
- Acting as project manager/ Scrum Master for cloud migration projects worth million savings
- Responsible for Estimation, SOW creation, contract handling, project financials, reporting, PMR, risk handling
- Test Planning with clients, data set up, integrated test environment setup, test artifacts walk thru, code reviews, working sessions with different support groups, system/integration/database/api/automation testing, testing business objects on BI launch pad, schema validations, microservices testing, defect lifecycle management, status reporting using key performance metrics (KPIs) including defect seepage SLA (Tools – Leankit, iTrack, Zephyr, JIRA, Oracle, postman, Soap, Python, BI Launch pad, VisualStudio, Selenium, Postgres, pgadmin)
- Device management, tracking and upgrades, device testing, accessibility testing, (Devices: iPad, Samsung devices, iPhone; platform: ios and Android)
- Analyzing large datasets, uncovering strategic insights and turned them into actionable business recommendations
- This included performing quantitative analyses and defining key performance metrics (KPIs) for business-critical functionalities
- (Tools: PyCharm, Python, Oracle, MsExcel, PowerPoint)
- Managing a Team of offshore and onshore test engineers
- Duties include onsite-offshore coordination, mentorship and coaching, assignment of work and performance review
- Ensures team delivers deadline-driven, accurate, and insightful analyses and reports
- Team size: 6-8
- Projects: Same as above.
Software Quality Assurance Engineer
Tech Mahindra Americas Inc.
03.2017 - 01.2022
- Project management for successful delivery of the project
- Acting as project manager/ Scrum Master for cloud migration projects worth million savings
- Responsible for Estimation, SOW creation, contract handling, project financials, reporting, PMR, risk handling
- Stakeholder management including resource management, client communication, vendors, end users
- PI planning sessions, brainstorming solutions, Business and Technical Requirements, design discussions, architecture flow analysis, Feature to user story flow discussions
- (Tools: WebEx, Jiralign)
- Collaborative Test Planning with clients, data set up, integrated test environment setup, test artifacts walk thru, code reviews, working sessions with different support groups, system/integration/database/api/automation testing, testing business objects on BI launch pad, schema validations, microservices testing, defect lifecycle management, status reporting using key performance metrics (KPIs) including defect seepage SLA (Tools – JIRA, Oracle, postman, Soap, TDP, Python, BI Launch pad, VisualStudio, Selenium, Postgres, pgadmin)
- Analysis, Design, development and Execution of test scripts of Automation and Automation Framework, Quality Center Integration for batch run and progress display, execution and maintenance of existing scripts and ensure version control, Bug Reporting found during execution of Automation batch, Participation in Device automation and Web service automation testing using Soap UI
- (Tools – Eclipse, Selenium, Postgres, pgadmin)
- Device tracking and upgrades, device testing, accessibility testing, (Devices: iPad, Samsung devices, iPhone; platform: ios and Android)
- Daily handoff, business/technical issues solving, walk thru and reviews of solutions, integrated test environment setup
- Managing a Team of offshore and onshore test engineers
- Duties include onsite-offshore coordination, mentorship and coaching, assignment of work and performance review
- Ensures team delivers deadline-driven, accurate, and insightful analyses and reports
- Team size: 6-8
- Extensive experience pan all phases of SDLC with a strong knowledge of structured IT analysis, methodologies, including process flow definition and data flow diagramming, testing, code reviews and debugging of analytical code
- Projects: Same as above.
Test Lead
Tech Mahindra Ltd.
02.2007 - 03.2017
- Requirement analysis, working with User Stories, Use Cases, Sprint Planning, test strategy design and adherence within pre-set budgets and deadlines, test execution- (sanity, smoke, functional, database, regression, webservices), defect reporting, status reporting
- (Domain- Telecom
- Tools: Oracle, Soap, Rally, TDP, QC, PowerPoint)
- Analysis, Design, development and Execution of automated test scripts using data driven framework
- (Tools: integratedAutomationFramework on Selenium), execute and Maintenance of existing scripts and ensure version control, Bug Reporting found during execution of Automation batch, Participation in Device automation and Web service automation testing using Soap UI
- Managing the team, leading to successful deliveries, SLA adherence, tracking schedule/effort variance, institutionalize best practices, metrics preparation & analysis, grooming team on business, domain and technical, working in Agile/waterfall methodologies
- Team size: 6
- Building end-to-end BI solutions that provide data visualizations for ease of use by business (Tools: SAP Web Intelligence, Business Objects)
- Analyzed client periodic data to design business intelligence reports, performed customer analysis and utilized the available bulk data to create new business solutions synthesizing data from a variety of sources
- Working with business users to discuss, recommend, explain, and reconcile the changes in ongoing projects
- Projects: Project –Ordering/Pre-Ordering systems validation; Client: AT&T: The project involved quality control of applications used in pre-ordering and ordering of the wholesale/resale services and maintain data processing integrity
- This involved functional, performance and end to end testing, along with user acceptance testing and Warranty Support of business enhancements and other sustenance activities like live defects, change requests, ad-hoc work requests deployed in major/minor release cycles
- Domain- Telecom, Team size- 8
- Project – Provisioning Apps; Client: AT&T: This project is for system and performance testing of apps used for inventory management and dispatch management of high capacity provisioning equipment
- Domain- Telecom, Team size- 14-16
- Project –Billing System Validation; Client: AT&T: The project involved Testing for business enhancements for Billing systems of AT&T, Compliance for existing Billing services to customers and Completing Billing Orders and pre-orders for customers
- Domain- Telecom, Team size- 25+
- Project –Online Investment banking, client – Zhu Bank: Zhu Bank was a UK domiciled - internet payment bank
- The project started the management of e-money securely for online gambling, this was underpinned by a comprehensive and rewarding loyalty program
- Scope included functional/regression and end to end testing for various modules of Banking and Online gambling facility
- Domain- Telecom, Team size- 14-16.
QA Engineer
smartData Enterprises (India) Ltd.
04.2006 - 02.2007
- STLC -End to End Test management: Followed testing life cycle in Healthcare domain
- Performed Functional, Regression, and System Testing and reviewed the deliverables thoroughly to achieve 100% compliance
- (Tools: Ace, JIRA, sql)
- Key Driver Analysis: Improved customer experience by 10%; KPI - CSAT
- Identified key factors of CSAT and established a relationship between key influencers and CSAT itself
- Customer pain points were identified, leveraging survey data
- Project: Client: SHM/PCM
- Project – Patient Healthcare and claims management; Client: PCM/SHM: The Project involves software solutions to run operations like registration, working on claims, scheduling, billing, program management, etc
- For use by support, billing and admin staff of SHM and PCM apps
- Scope of the project was business requirement gathering and testing, defect management and status reporting
- Domain- Healthcare, Team size- 8.
QA Engineer
Net4Gains
06.2004 - 03.2006
- Software Testing and Business Requirements: Technical Writing of requirements, Business Understanding, Interaction with customers to know their specific requirements, testing GUI Enhancements and Modifications based on customers’ requirements
- (Tools: iRise, MsExcel)
- Project: Client: eCommerce clients
- Projects – small scale ecommerce projects like realtors, business startups.
Education
MBA - Post Graduate Diploma in International Business
Symbiosis Center of Distance Learning
Bachelor of Engineering - Aeronautical Engineering
Punjab Engineering College
06.2004
Skills
- Oracle 10g/11g, Postgres
- Windows XP/7/10, Unix, Linux, iOS, Android
- Python, PL/SQL, VB Script, XML, Unix Shell Scripting, Java basics
- Telecom, Healthcare & Banking
- 8 years proven experience as project manager scrum master in managing full life-cycle software development implementations and 11 years of experience in all phases of project lifecycle
- Client Relationship Management
- Business Process Mapping and improvement
- Risk Assessment
- Excellent Communication
- Problem-solving aptitude
- Teamwork and Collaboration
Certification
- AZ900 – Certification by Microsoft
- Generative AI fundamentals – Certification by databricks academy
- Microsoft 365 Copilot- by Linkedin
- Scaled Agile Framework (SAFe) Agilist- Certification by Safe Community
- Spanish level A1- by Institute of Spanish studies
- Python - Certification by TechMahindra
- PMP training-APEX for project management - Certification by TechMahindra
- Bronze Agile - Certification by TechMahindra
- Quality Auditor - Certification by TechMahindra
- Lean Six Sigma - Yellow Belt - Certification by TechMahindra
- Quantitative Project Management- Certification by TechMahindra
- Project Management for Practioners (PMfP)- by TechMahindra
Processinnovationsimplementations
- KPI milestone tool -EEI- Engineering Excellence Indicator measuring the KPIs on weighted scale including testing quality metrics like defect seepage, teams’ learning curve and customer feedback.
- Estimation tool -TRP (Technical Requirements Point)- Growing from generic estimation models to customer and business specific estimation model based on technical requirements leveraging complexity, volume, impact and historic data. Accepted by Quality management group to be innovative solution for estimation.
- Test planning seepage control -GRE (Group Review Efficiency) parameter for planning phase that helps achieve zero defect seepage using RTM, excel and setting client walkthrough of test cases. This has been declared as best practice and has been adopted by other projects in other projects.
Community Service
- Volunteering at local religious institutions
- As part of an NGO “Child Association of India”, self-defense and awareness sessions recognized at city level.
- Core member of TechM’s HR initiative “Wealth of Wellness” initiating events focusing on employees’ wellness like Greatest Loser(lbs), Walk a Mile 4 Me, KaRe Is So Happening NewAge etc
- Volunteering at Feed My starving Children
- Volunteering at International Society for Krishna Consciousness
Timeline
Management Analyst
Tech Mahindra Americas Inc.
04.2024 - Current
Software Quality Assurance Engineer
Intellyk
01.2022 - 03.2024
Software Quality Assurance Engineer
Tech Mahindra Americas Inc.
03.2017 - 01.2022
Test Lead
Tech Mahindra Ltd.
02.2007 - 03.2017
QA Engineer
smartData Enterprises (India) Ltd.
04.2006 - 02.2007
QA Engineer
Net4Gains
06.2004 - 03.2006
MBA - Post Graduate Diploma in International Business
Symbiosis Center of Distance Learning
Bachelor of Engineering - Aeronautical Engineering
Punjab Engineering College
- AZ900 – Certification by Microsoft
- Generative AI fundamentals – Certification by databricks academy
- Microsoft 365 Copilot- by Linkedin
- Scaled Agile Framework (SAFe) Agilist- Certification by Safe Community
- Spanish level A1- by Institute of Spanish studies
- Python - Certification by TechMahindra
- PMP training-APEX for project management - Certification by TechMahindra
- Bronze Agile - Certification by TechMahindra
- Quality Auditor - Certification by TechMahindra
- Lean Six Sigma - Yellow Belt - Certification by TechMahindra
- Quantitative Project Management- Certification by TechMahindra
- Project Management for Practioners (PMfP)- by TechMahindra
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