Neferteri Salgado
Zion
Summary
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Lindenhurst Family Practice
05.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Transcribed phone messages and relayed to appropriate personnel.
Receptionist/cashier
Zeigler Nissan
04.2023 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
Insurance Agent
Bankers Life and Casualty
10.2022 - 11.2023
- Developed fact-finding interviews to determine need for coverage
- Explained coverage options to potential policyholders, answering questions or concerns
- Analyzed customer needs and provided best options, upselling products and services
- Engaged customers and provided high level of service by carefully explaining details about documents
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts
- Sought out new clients and developed clientele by networking to find new customers
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
Shift Supervisor
Starbucks
05.2021 - 10.2022
- Completed opening and closing duties to facilitate business operations
- Assisted upper management with daily operations to meet standards of service and quality
- Resolved customer complaints and reported issues to senior management
- Collaborated with team members to improve performance and implement training updates
- Positioned skilled staff in key areas throughout shift to optimize department productivity
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Reinforced rules to promote superior employee performance
- Supervised and led employees to maintain productivity and customer service levels
- Delegated tasks to employees and monitored activities and task completion
- Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
Key Holder
Earthbound Trading
10.2020 - 10.2021
- Supervised bank deposits and security procedures to support store opening and closing
- Developed extensive product knowledge, growing revenue and building consumer base
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge
- Composed grammatically correct, clear and concise email responses to reflect company tone and style
- Partnered with store leadership team to learn and understand management processes and reports
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Starbucks, Barista
05.2019 - 10.2020
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Maintained clean and organized workspace, enabling coworkers to locate resources and product
- Followed health, safety and sanitation guidelines to pass state inspections
- Collected payments and provided accurate change.
Shift Lead
Macy's
05.2018 - 07.2019
- Delegated tasks to employees and monitored activities and task completion
- Resolved customer complaints and reported issues to senior management
- Completed opening and closing duties to facilitate business operations
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current
- Improved daily operational plans, developed production schedules and optimized task flow.
- Coached and trained employees and managed daily work assignments to enhance operations
- Documented receipts, employee hours and inventory movement.
Dunkin' Donuts, Barista
01.2017 - 10.2018
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Gave samples of popular coffee and tea blends to create sales opportunities
- Maintained clean and organized workspace, enabling coworkers to locate resources and product
- Followed health, safety and sanitation guidelines to pass state inspections
- Received and accurately processed customer payments.
Education
High School Diploma -
Waukegan High school
05.2019
Associate Degree - Healthcare Administration
Herzing University
Kenosha, WI10-2025
Skills
- Bilingual- Both Read and Write
- Customer Service
- Leadership
- Microsoft
- Multi-Tasking and Prioritization
- Telephone Skills
- Front desk operations
- Appointment scheduling
- HIPAA guidelines
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Lindenhurst Family Practice
05.2024 - Current
Receptionist/cashier
Zeigler Nissan
04.2023 - 12.2023
Insurance Agent
Bankers Life and Casualty
10.2022 - 11.2023
Shift Supervisor
Starbucks
05.2021 - 10.2022
Key Holder
Earthbound Trading
10.2020 - 10.2021
Starbucks, Barista
05.2019 - 10.2020
Shift Lead
Macy's
05.2018 - 07.2019
Dunkin' Donuts, Barista
01.2017 - 10.2018
High School Diploma -
Waukegan High school
Associate Degree - Healthcare Administration
Herzing University
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