Neena Allen
Lake Villa
Summary
Senior Certified Pharmacy Technician Operations Manager recognized for high productivity and efficient task completion. Skilled in medication dispensing, pharmaceutical calculations, and inventory management. Experienced and adaptable, with a willingness to continue to learn skills. Excel in time management, teamwork, and communication, ensuring seamless pharmacy operations and patient satisfaction. Former business president (closed post-COVID), now using skill set as a pharmacy technician.
Overview
21
21
years of professional experience
Work History
Senior Certified Pharmacy Technician Operation Manager
Walgreens
Hainesville
10.2022 - Current
- Processed prescriptions, handled insurance claims, and resolved prescription issues efficiently.
- Oversaw staff scheduling and managed workflow to optimize pharmacy operations.
- Managed communications with customers and interdisciplinary teams for effective collaboration.
- Resolved billing discrepancies with insurance companies and third-party payers promptly.
- Adhered to infection control guidelines while handling hazardous materials appropriately.
- Trained new employees on pharmacy operations, policies, procedures, and safety protocols.
- Ensured proper handling, administration, storage, and disposal of vaccines per established protocols.
President/ Owner
Illinois Towing Service
Glenview
01.2005 - 01.2022
- Managed towing business and staff, which ultimately closed due to outcomes after COVID-19.
Education
PTCB Certification
College of Lake County
Grayslake, IL04-2024
Skills
- Customer service
- HIPPA regulation
- Problem solving
- Critical thinking
- Medication dispensing & reconciliation
- Understanding of regulations and compliance
- Inventory management & procurement
- Effective communication
- Pharmaceutical calculations
- Drug classification
- Multitasking Abilities
- Certified to give immunizations
Timeline
Senior Certified Pharmacy Technician Operation Manager
Walgreens
10.2022 - Current
President/ Owner
Illinois Towing Service
01.2005 - 01.2022
PTCB Certification
College of Lake County
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