Needra Lewis

Authorization Inbound/Outbound Specialist (Remote)

• Manage high-volume calls related to eligibility, benefits, claims, and service authorizations.
• Accurately document and update member and provider information in company systems.
• Process new intake requests, and verify clinical information for approvals.
• Utilize ICD-10 codes and medical terminology to support healthcare professionals.

• Provided resources such as shelter, food, and employment assistance to at-risk youth.
• Assisted homeless individuals through crisis hotline support and daily outreach.
• Conducted intake assessments and connected youth with available services.

• Assisted the lead teacher in planning and implementing age-appropriate lessons that incorporated Christian values, early childhood education principles, and social development skills.
• Supported students in daily activities, including circle time, arts and crafts, story time, and hands-on learning experiences, to promote cognitive and motor skill development.
• Encouraged a faith-based learning environment by integrating biblical stories, prayers, and Christian principles into daily classroom routines.
• Provided one-on-one and small group assistance to students, helping with early literacy, number recognition, and social-emotional learning.
• Supervised and ensured the safety of children during classroom activities, outdoor play, and meal/snack times, maintaining a nurturing, structured environment.
• Assisted in assessing students’ developmental progress by observing and documenting milestones in social, emotional, and cognitive growth.
• Helped maintain an organized and engaging classroom by preparing materials, setting up learning stations, and supporting transitions between activities.
• Fostered strong communication with parents by providing daily updates on student behavior, progress, and classroom activities.
• Modeled Christian values such as kindness, patience, and respect, reinforcing positive behaviors, and a loving community atmosphere.

• Transported children and families to essential appointments.
• Observed and documented family interactions, behavioral patterns, and overall well-being of youth during supervised visits, providing detailed case notes to assist caseworkers in assessing family reunification potential.
• Maintained communication with caseworkers, therapists, and legal professionals to provide updates on the progress and concerns of youth in care.
• Assisted in crisis intervention situations, de-escalating conflicts, and providing emotional support to children experiencing trauma.

• Ensured all transportation and visitations adhered to state and agency policies regarding child welfare and safety.

• Facilitated group sessions focused on developing healthy life choices, social skills, and coping mechanisms for at-risk youth in a residential setting.

Provided one-on-one mentorship and support, helping teens navigate challenges such as trauma, behavioral issues, and emotional regulation.

• Assisted in implementing individualized treatment plans by working closely with clinical staff, and caseworkers to address the unique needs of each resident.

• Maintained a structured and supportive environment by enforcing program rules, mediating conflicts, and modeling positive behaviors.

• Conducted daily progress reports on residents’ emotional and behavioral developments, providing insight for case reviews and treatment planning.

• Organized recreational and therapeutic activities designed to encourage teamwork, self-esteem, and emotional resilience.