Nancy (Nechama) Goodman

• Organized clinical documentation, treatment plans, and referrals.
• Helped clients develop new coping mechanisms and techniques to drive behavior modification.
• Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
• Treated patients with mental health issues such as major depression, anxiety, challenging relationships, difficulty with adherence.
• Strengthened relationships between clients and their families by providing mediation services and facilitating family therapy sessions.

• Facilitate patients' adjustment to being treated for ESRD (End Stage Renal Disease)
• Conduct psycho-social portion of initial assessments
• Conduct 90-day and annual reassessments; assessments include making diagnostic impressions and treatment planning
• Create and utilize tools that track and document Social Work services provided, in support of regulatory compliance
• Establish and maintain supportive relationships with patients, to help them address psycho-social issues and to get connected with concrete services they need in support of medically-prescribed treatments and overall living situation
• Provide case management to address patients' overall needs
• Educate patients about dialysis modality options such as: (i) at-home peritoneal dialysis; (ii) transplantation
• Counsel patients in support of adherence to renal diet and fluid restrictions
• Provide psychotherapy to facilitate patient's recognition of psychological issues that may be interfering with treatment and/or compromising their quality of life; facilitate patient's acceptance of referral for more in-depth mental health interventions as needed
• Educate patients using informative, creative and appealing presentations, along with carefully crafted handouts as reinforcement, so as to share ideas and foster improvement of patients' health and their quality of life
• Completed psychosocial evaluations and needs
• Presented at company conferences to teach Motivational Interviewing to colleagues
• Support supervisory staff with Excel spreadsheets to facilitate their required tracking

A medical adult day-care facility

• Oriented prospective clients and their families to services offered
• Conducted intake assessments and psycho-social assessments
• Counseled clients, and communicated with and counseled their families
• Collaborated with staff, clients and families
• Provided clinical services, including assessment of client needs, counseling and psychotherapy
• Made referrals to community resources
• Conducted acute and ongoing interventions
• Designed client-centered treatment / care plans
• Advocated for clients in pursuit of their best interests, and on a community-wide basis for services to elderly and other adults in need of supervision
• Aided in supervising Social Work student intern
• Raised families' awareness of disease processes such as dementia, and counseled them in the care of their loved ones
• Revised various parts of the Center's documentation to increase accuracy and efficiency

• Visited with patients in rehabilitation at Hebrew Home to get their feedback about how their treatment was progressing.
• Followed up on addressing the patient's issues with the appropriate staff including nurse manager, dietitian, social worker, and maintenance staff.
• Resolved issues raised by patients
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Built and maintained positive working relationships with patients and staff.
• Provided excellent customer service to patients and medical staff.

• Managed senior citizens' independent living, providing support with their Activities of Daily Living
• Facilitated clients' life-style maintenance and optimized safety and security arrangements
• Advised on full range of supportive family behaviors and alternative living arrangements
• Influenced families to understand and embrace clients' need for greater supervision or for move to higher level of care
• Educated families on various safety and environmental issues including grab-bars, securing or eliminating throw-rugs, emergency-alert systems, and smoke and gas-detectors

• Served on Child Study Teams (CST's) or K-12 students in Catholic and other private schools
• Duties included writing social histories, performing intakes, chairing CST's and preparing Individual Service Plans
• Analyzed documentation to inform recommendations for appropriate education
• Assisted parents with difficult decisions, such as transferring child to public school to obtain maximum services available
• Challenged parents to accept difficult realizations regarding their child's functioning

• Assistant to the Director of the Special Needs / Developmental Disabilities Program
• Conducted individual, group and family therapy for clients ranging in age from young children through seniors
• Served as liaison between special-needs clients and community resources
• Organized support-group for parents concurrent with children's' socialization group
• Helped arrange supportive services in response to pressures on family members other than the identified disabled child

• Independent contractor on cases referred by agency
• Counseled, and provided psychotherapy to, senior citizens and homebound individuals
• Counseled senior citizens concerning challenging marital relationships and assisted in resolving long-standing family and personal issues

• Worked with senior citizens following their discharge from acute-care or rehabilitation facilities to obtain services to remain in their homes and function in the community rather than relocate to long-term care facilities
• Provided geriatric care management including assessment, care planning, and follow-up
• Educated clients to appreciate priority tradeoffs between caring for themselves and bequeathing inheritance to their children
• Helped clients' adult children accept realities of their parents' aging process
• Enabled adult children to make difficult decisions regarding parents' care, such as moving them to a Long-Term Care facility; focused on level of support needed by parent(s), and on likelihood that having children continue to hold responsibility for parents' care would be sustainable; helped children overcome associated guilt feelings

OFP, as part of the Overbrook School for the Blind, provides lifetime care for clients 21 and over who are both legally blind and developmentally disabled Worked with individuals many of whose mothers contracted Rubella during pregnancy resulting in blindness, developmental disabilities, vision, hearing in and other chronic medical conditions

• Obtained dental care from a private dentist for the clients by networking in the community
• Observed clients in formal and informal activities to enable staff to maintain and enhance their quality of life
• Increased client satisfaction by consistently delivering high-quality services
• Maintained up-to-date documentation for all projects, ensuring easy access to relevant information
• Established lasting relationships with clients through exceptional customer service, proactive problem-solving