Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nayeli Gonzalez

Cicero

Summary

Dynamic and dedicated professional with a proven track record at Health Care Plus, excelling in client care and record keeping. Bilingual in English and Spanish, I leverage strong customer service skills to enhance client satisfaction and engagement. Committed to maintaining HIPAA compliance while fostering meaningful connections with clients and their families.

Overview

6
6
years of professional experience

Work History

Home Health Caregiver

Health Care Plus
Chicago
02.2024 - Current
  • Assisted with activities of daily living such as bathing, grooming, dressing, meal preparation and medication reminders.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Maintained detailed records of services performed on clients.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Contributed to case reviews of client status and progress.

Sales Associate

Metro PCS
Cicero
05.2021 - 02.2023
  • Strong background in customer acquisition and retention across a variety of services and products.
  • Responded to customer inbound phone sales queries.
  • Managed new leads from outbound and inbound calls, e-mail, and walk-in customer traffic.
  • Kept neatness and cleanliness of workstation and public store displays.

Child Caregiver

Self Employed
Cicero
01.2019 - 05.2021
  • Communicated with children's parents or guardians about daily activities, behaviors, and related issues.
  • Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
  • Identified signs of emotional or developmental problems in the child and brought them to parents' or guardians' attention.

Education

High School Diploma -

J.S. Morton East High School
Cicero, IL
06-2022

Skills

  • Fluent in English
  • Fluent in Spanish
  • Customer service
  • Multitasking
  • HIPAA compliance
  • Record keeping

Languages

English
Professional
Spanish
Professional

Timeline

Home Health Caregiver

Health Care Plus
02.2024 - Current

Sales Associate

Metro PCS
05.2021 - 02.2023

Child Caregiver

Self Employed
01.2019 - 05.2021

High School Diploma -

J.S. Morton East High School

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Nayeli Gonzalez