Nayeli Felix
Rockford
Summary
Reliable individual with strong organizational and multitasking skills. Ready to apply knowledge and skills to any challenge.
Overview
11
11
years of professional experience
Work History
ISP
Crusader Community Health
04.2024 - Current
- Managed high call volumes while providing exceptional patient support and maintaining professional composure.
- Improved communication between patients and medical staff with accurate message relay.
- Increased efficiency in handling phone calls, directing them to appropriate personnel as needed.
- Handled sensitive patient information with discretion and adhered to HIPAA regulations consistently throughout daily tasks.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
AREA SUPERVISOR
ROSS
05.2021 - 03.2024
- Assisted with all store operations as needed
- Assisted with all outside vendors
- Maintained accurate records of all activities related to area supervision
- Managed payroll operations for hourly staff members
- Tested fire alarm systems and video cameras to maximize safety measures
- Inspected restrooms hourly to meet cleanliness standards
- Resolved customer complaints in a timely and professional manner
- Authorized payments and merchandise returns
- Set up and closed down all registers following all cash handling procedures
- Set up new displays following store planograms
RETAIL ASSOCIATE
DSW DESIGNER SHOE WAREHOUSE
01.2021 - 04.2022
- Provided excellent customer service and support to customers in a fast-paced retail environment
- Maintained cleanliness of store area by vacuuming floors, dusting shelves and wiping down counters
- Processed sales and handled payment transactions via computer point of sale system
- Managed stockroom activities such as receiving shipments, stocking shelves, organizing items according to department standards
- Handled customer returns and exchanges with accuracy
SEASONAL ASSOCIATE
BOXLUNCH
11.2020 - 01.2021
- Operated cash register to process cash, check and credit transactions
- Approached customers and initiated conversations to determine needs and preferences
- Placed special orders, submitted online orders, or contacted other stores to find desired items
- Arranged and display merchandise to promote sales
CREW MEMBER
BURGER KING
08.2020 - 10.2020
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
- Coordinated with other crew members to complete assigned tasks quickly and effectively
- Cross-trained in multiple positions within the store as needed
- Demonstrated excellent communication skills when dealing with customer inquiries and complaints
- Memorized food and drink recipes to prepare orders with speed and accuracy
- Restocked shelves with merchandise throughout shift
- Followed health department regulations for handling food products properly
RETAIL ASSOCIATE
GOOD WILL
11.2019 - 07.2020
- Provided excellent customer service and support to customers in a fast-paced retail environment
- Helped fellow team members complete tasks and exceed expectations set by store management
- Assisted in training new employees on store procedures
- Processed sales and handled payment transactions via computer point of sale system
- Cleaned and organized sales floor in accordance with company merchandising standards
PRODUCTION WORKER
GRUPO ANTOLIN
12.2014 - 12.2016
- Maintained a clean and safe work environment, adhering to safety protocols
- Followed detailed instructions from supervisors for daily tasks
- Operated machines safely by following OSHA standards
- Loaded and unloaded products on delivery trucks and secured packages to prevent damages
- Ensured all paperwork was completed accurately prior to submitting it for review
- Assembled products on multiple assembly lines
ASSISTANT MANAGER
SUBWAY
10.2013 - 02.2015
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes
- Setting up cash drawers and preparing bank deposit
Education
Rock Valley College
Rockford, ILGED - undefined
PARAMOUNT ADULT SCHOOL
Paramount, Ca05.2011
Skills
- Effective Communication
- Organizational Skills
- Multitasking
- Time Management
- Customer Service
Timeline
ISP
Crusader Community Health
04.2024 - Current
AREA SUPERVISOR
ROSS
05.2021 - 03.2024
RETAIL ASSOCIATE
DSW DESIGNER SHOE WAREHOUSE
01.2021 - 04.2022
SEASONAL ASSOCIATE
BOXLUNCH
11.2020 - 01.2021
CREW MEMBER
BURGER KING
08.2020 - 10.2020
RETAIL ASSOCIATE
GOOD WILL
11.2019 - 07.2020
PRODUCTION WORKER
GRUPO ANTOLIN
12.2014 - 12.2016
ASSISTANT MANAGER
SUBWAY
10.2013 - 02.2015
GED - undefined
PARAMOUNT ADULT SCHOOL
Rock Valley College
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