Nautika Regguinti
OSF Oncall
Washington,IL
1
Certification
10
Years of experience
Reliable healthcare professional known for strong patient advocacy and compassionate caregiving. Experienced in streamlining clinic workflows and improving patient satisfaction through attentive service and effective communication. Compassionate Medical Office Assistant skilled in patient scheduling, HIPAA compliance, and enhancing patient experience. Committed to optimizing clinic operations and providing direct patient support. Dedicated Medical Office Assistant with experience in managing patient appointments and medical records. Proven ability to enhance patient care through effective communication and teamwork, ensuring compliance with safety protocols and HIPAA regulations.
Work History
Certified Nursing Assistant
- Assisted patients with daily activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms and medical equipment.
- Supported nurses in administering medications and treatments as directed.
- Documented patient information accurately in electronic health records systems.
- Collaborated with interdisciplinary teams to enhance patient care strategies.
- Trained new staff on best practices for patient care and safety protocols.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Certified Nursing Assistant
- Provided emotional support to patients and families during challenging times.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Certified Nursing Assistant
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Front Desk Receptionist
- Managed front desk operations, greeting guests and ensuring efficient check-in/check-out processes.
- Answered incoming calls, providing information and directing inquiries to appropriate departments.
- Assisted guests with reservations and special requests, enhancing overall customer experience.
- Maintained accurate records of guest information and transactions using property management software.
- Resolved guest complaints promptly, maintaining high standards of customer service satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
Certified Nursing Assistant
- Assisted with patient assessments and medical histories to ensure accurate documentation.
- Managed appointment scheduling, optimizing patient flow and reducing wait times.
- Administered medications and injections as directed by physicians, ensuring compliance with safety protocols.
- Conducted vital signs monitoring, contributing to comprehensive patient care under physician supervision.
Front Desk Receptionist
- Coordinated housekeeping schedules to ensure timely room availability for incoming guests.
- Collaborated with team members to streamline communication and improve operational efficiency.
- Trained new staff on front desk procedures and customer service protocols to enhance team performance.
- Scheduled, coordinated and confirmed appointments and meetings.
Sales Associate
- Assisted customers in locating products and providing information on promotions.
- Maintained cleanliness and organization of sales floor to enhance customer experience.
- Processed transactions efficiently using point-of-sale system, ensuring accurate cash handling.
- Stocked shelves with merchandise, following inventory management protocols for optimal product display.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Cashier
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided accurate information.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Handled cash, credit, and digital payments with attention to accuracy.
Server/ Delivery Driver/ Fronter
- Provided exceptional customer service to enhance dining experience.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and tables.
- Processed customer orders efficiently using point-of-sale system.
- Handled cash transactions accurately and balanced cash register at shift end.
- Recommended menu items based on customer preferences to boost sales.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Medical Office Assistant
1 Year 6 Months- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Assisted in medical record maintenance, ensuring accuracy and confidentiality of patient information.
- Facilitated communication between patients and healthcare providers, enhancing overall patient experience.
- Prepared examination rooms and ensured compliance with safety protocols for infection control.
- Provided front desk support, handling inquiries and directing patients promptly to appropriate services.
- Trained new staff on office procedures, contributing to team efficiency and service quality.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Enhanced patient experience by efficiently managing appointment schedules and reducing wait times.
- Registered and verified patient records before triage with most up-to-date information.
Medical Office Assistant
3 Years 8 Months- Processed insurance claims and verified coverage details for efficient billing operations.
- Implemented filing system improvements, streamlining access to patient records for clinical staff.
- Updated patient information and insurance details for accurate electronic medical records.
- Used EPIC to schedule appointments for doctor visits and procedures.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Enhanced patient care with timely and accurate data entry of medical histories and prescriptions.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Assisted medical staff during examinations to enhance patient comfort and safety.
- Fostered welcoming environment, greeting patients and addressing inquiries with professionalism.
Education
Certified Nursing Assistant - Nursing
High School Diploma
Skills
Patient care
HIPAA compliance
Reliable team player
Direct patient care
Collecting vital signs
Bathing assistance
Compassionate
Alzheimer's and dementia care
Basic life support
Bedside manner
Vital signs monitoring
Dressing assistance
Recording vital signs
Electronic charting
Compassionate caregiver
Patient-focused care
Medical terminology
Feeding assistance
Positioning patients
Companionship and emotional support
Adaptable
Healthcare ethics
Inpatient care
Supporting personal needs
Transporting patients
Trustworthy companion
Specimen collection
Blood glucose testing
Patient relations
Condition monitoring
Reliable transportation
Medical records management
Outpatient care
Family support and assistance
Vital sign recording
CNA certification
Vital signs
Certification
- CNA - Certified Nurse Assistant
Timeline
Medical Office Assistant
OSF Saint Francis Medical Center
01.2025 - CurrentRead More
Medical Office Assistant
OSF Oncall
11.2022 - CurrentRead More
Certified Nursing Assistant
Methodist Medical Center
Read More
Certified Nursing Assistant
Snyder Village
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Certified Nursing Assistant
Washington Christian Village
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Front Desk Receptionist
Baymont Inn & Suites
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Certified Nursing Assistant
OSF Saint Francis Medical Center
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Front Desk Receptionist
America's Best Value Inn Hotel
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Sales Associate
Walmart
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Cashier
Kmart
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Server/ Delivery Driver/ Fronter
Monicals Pizza
Read More
Illinois Central College
Certified Nursing Assistant from Nursing
Read More
Deer Creek Mackinaw High School
High School Diploma
Read More