Nathaniel Hickson
Chicago
Summary
Dynamic professional with extensive experience at North Captiva Island Club, excelling in front desk operations and guest relations. Proven ability to enhance service quality through effective communication and organization. Skilled in multitasking and team collaboration, consistently delivering exceptional customer service and supporting successful event logistics.
Overview
3
3
years of professional experience
Work History
Receptionist
North Captiva Island Club
11.2022 - 08.2025
- Managed front desk operations, ensuring efficient guest check-in and check-out procedures.
- Coordinated communication between guests and staff to enhance service quality and satisfaction.
- Maintained accurate records of reservations, cancellations, and guest inquiries in the management system.
- Assisted with event planning logistics, providing support for successful club functions and gatherings.
Food Server
Outback Steakhouse
12.2023 - 06.2024
- Delivered exceptional customer service to enhance dining experiences.
- Managed food and beverage orders efficiently, ensuring timely service.
- Collaborated with kitchen staff to maintain high-quality food presentation.
- Trained new team members on menu knowledge and service standards.
Education
Bachelor of Science - Biology
North Park University
Chicago, IL05-2029
Skills
- Front desk operations
- Guest check-in procedures
- Guest check-out procedures
- Communication coordination
- Service quality enhancement
- Customer service delivery
- Team collaboration
- Multitasking capabilities
- Organization skills
Timeline
Food Server
Outback Steakhouse
12.2023 - 06.2024
Receptionist
North Captiva Island Club
11.2022 - 08.2025
Bachelor of Science - Biology
North Park University