Nathaniel Harrison
Normal
Summary
Dynamic professional with a knack for team leadership and a devotion to becoming the Disney's Hollywood Studios Park President. Consisting a blend of department, luxury, and government management experience with specializations in transformational leadership and promoting inclusion.
Overview
4
4
years of professional experience
Work History
Department Manager
Von Maur
12.2024 - Current
- Preform as head of the footwear department.
- Oversee inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborate with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improves customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintains a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Platoon Leader
Army National Guard
01.2021 - Current
- Serve as a leader for the 404th Maneuver Enhancement Brigade; creating smooth unit operations and maintaining unit resources.
- Ensure assigned platoon adherence to polices and procedures, highlighting the importance of safety and compliance.
- Facilitate leadership military preparatory programs to guide and provide resources to new members.
- Responsible for enhancing the relationship between military forces and civilian authorities, including public officials, college executives, and publication companies.
- Implement performance evaluation systems to monitor individual progress, provide constructive feedback, increase skills/knowledge within the platoon.
Retail Department & Customer Experience Supervisor
T.J.Maxx
08.2024 - 12.2024
- Operated as team leader; overseeing store operations, driving sales, and elevating customer satisfaction.
- Conducted regular evaluations of staff performance, identifying areas for improvement and implementing targeted training initiatives as needed.
- Effectively and professionally managed customer escalations, coming to resolutions with the utilization of adaptability and courtesy.
- Trained and mentored associates on established merchandising and processing principles.
- Promoted a culture of honesty, inclusion and integrity.
Conservation Education Presenter/Trainer
Disney
01.2024 - 06.2024
- Demonstrated interactive presentations surrounding the importance of environmental conservation and animal science to audiences of hundreds daily. Each presentation having the intent to portray the Walt Disney World key values by inviting, informing, and inspiring guests and other cast members.
- Analyzed post-presentation survey data to create strategic action plans for guest satisfaction and employee efficiency.
- Mentored and guided new hires in order to maximize quality assurance and company productivity.
- Engaged in company collaborative efforts to devise creative approaches for desired company goals and outcomes.
- Created an environment that sports motivation, inclusion, safety, and interpersonal connections with guests and other Cast Members.
Education
Bachelor of Science - Interpersonal Communications
Illinois State University
Normal, IL05-2025
Disney College Program
08-2023
Skills
- Customer Satisfaction
- Interpersonal Communication
- Team Development
- Customer-Facing Operations
- Problem-Solving
- Decision-Making
- Customer Engagement
- Staff Development
Languages
English
Spanish
Timeline
Department Manager
Von Maur
12.2024 - Current
Retail Department & Customer Experience Supervisor
T.J.Maxx
08.2024 - 12.2024
Conservation Education Presenter/Trainer
Disney
01.2024 - 06.2024
Platoon Leader
Army National Guard
01.2021 - Current
Bachelor of Science - Interpersonal Communications
Illinois State University
Disney College Program
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