Nathan West
Elk Grove Village
Summary
Results-driven professional committed to optimizing guest engagement and operational efficiency. Expertise in training team members and implementing effective solutions, contributing to seamless operations in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Park Operations Host
Legoland Discovery Center Chicago
Schaumburg
09.2023 - Current
- Trained new employees on ride operations, emphasizing safety protocols and features to ensure compliance.
- Instructed new staff on customer service and operational procedures to promote a consistent guest experience.
- Supported daily operations to enhance guest experiences and satisfaction.
- Collaborated with team members to enhance guest engagement strategies.
- Performed basic technical fixes on rides and computers.
Worship and Tech Associate
Avenue Christian Church
Clarendon Hills
05.2021 - Current
- Managed audio-visual equipment setup for worship sessions and meetings.
- Trained volunteers on operating sound and projection equipment.
- Troubleshot technical issues during live events and services promptly.
- Assisted with technical support for church events and services.
- Collaborates with Worship Arts Pastor to enhance workflow and communication between worship and tech teams.
- Developed and implemented training manuals for each tech position to help streamline the way new volunteers are trained.
- Provided technical support for network and hardware issues for end users.
- Resolved technical problems through troubleshooting techniques.
Chapel Worship Leader
Judson University Ministries
Elgin
01.2021 - 05.2022
- Recruited, equipped, and motivated band members to help lead worship for our chapel services.
- Developed worship team members through training and mentorship sessions.
- Coordinated with guest speakers or preachers to bring their message alive through music.
- Collaborated with worship leaders on song selection, volunteer training, and fostering community growth, enhancing volunteer participation and spiritual development.
- Created an inclusive environment where individuals of all abilities feel welcomed and can fully participate in worship experiences.
- Managed weekly worship services, ensuring seamless integration of music selections and scheduling.
Education
Bachelor of Arts - Worship Arts, Christian Ministries
Judson University
Elgin, IL05-2022
Skills
- Audio/Visual Professional
- Audio-visual management
- Equipment setup
- Technical expertise
- Problem solving
- Team Leadership
- Volunteer Management
- Volunteer Training
- Proactive approach
- Effective communication
- Strong interpersonal skills
- Improvisational skills
- IT professional
References
- Jeremiah Higgins, 630-902-0422, jhiggins@avenuechristian.com
- Warren Anderson, 847-867-8278, wanderson@judsonu.edu
Languages
English
Native/ Bilingual
German
Professional
Timeline
Park Operations Host
Legoland Discovery Center Chicago
09.2023 - Current
Worship and Tech Associate
Avenue Christian Church
05.2021 - Current
Chapel Worship Leader
Judson University Ministries
01.2021 - 05.2022
Bachelor of Arts - Worship Arts, Christian Ministries
Judson University