Clover
Nathan Pauley
Director Of Operations
Wayne,IL
Summary
A seasoned Director of Operations with a proven track record at Four Napkin Hospitality, I excel in driving operational excellence and growth. Skilled in P&L management and fluent in multiple POS systems, my leadership has fostered team efficiency and innovative menu design, significantly enhancing customer satisfaction and business success.
Overview
23
23
years of professional experience
4
4
Certifications
Work History
Director of Operations
Four Napkin Hospitality
01.2019 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Defined, implemented, and revised operational policies and guidelines.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives and achieving a Gross Profit of 71%
- Analyzed customer feedback and identified areas for improvement to drive business success.
Restaurant General Manager
Tap House Grill
01.2009 - 01.2019
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Maintained facility and grounds to present positive image.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
Restaurant Manager
Tap House Grill
12.2006 - 01.2009
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Bartender Supervisor
TGI Fridays
Batavia , IL
09.2001 - 11.2006
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Some College - General Studies
Waubonsee Community College
Sugar Grove, ILSkills
- Food menu design
- Drink menu design
- Fluent in multiple POS Systems
- Fluent in P&L reporting and management
- Designed and implemented numerous training programs
- Proficient in all Microsoft programs (excel, word,etc)
Accomplishments
- Two time General Manager of the year award
- Two time Regional Bartender champion TGI Fridays
- 4 time unit sales achievement award
Software
Toast
Microsoft Office
Micros
Aloha
Tripleseat
Tock
Certification
Illinois Basset
Timeline
Illinois Basset
08-2024
Illinois Food Manager Safety
08-2024
Allergen
08-2024
Cicerone Beer Server
10-2022
Director of Operations
Four Napkin Hospitality
01.2019 - Current
Restaurant General Manager
Tap House Grill
01.2009 - 01.2019
Restaurant Manager
Tap House Grill
12.2006 - 01.2009
Bartender Supervisor
TGI Fridays
09.2001 - 11.2006
Some College - General Studies
Waubonsee Community College
Similar Profiles
Jenna DavisonJenna Davison
Marketing Manager at Four Napkin Hospitality GroupMarketing Manager at Four Napkin Hospitality Group
Nagender Singh ChauhanNagender Singh Chauhan
Team Leader at Napkin Affair General Trading CompanyTeam Leader at Napkin Affair General Trading Company
Mohammed TanzirMohammed Tanzir
Barista at Ananas by Napkin AffairBarista at Ananas by Napkin Affair