Nathan Morales
Plainfield
Summary
Proven Manager at McDonald's, adept in strategic planning and team leadership, significantly enhanced customer satisfaction and team performance. Expert in problem resolution and adaptability, fostering strong relationships with customers and suppliers. Demonstrates exceptional organizational skills and a commitment to excellence.
Experienced with training and developing package handling teams. Utilizes in-depth knowledge of safety procedures and efficient workflows to improve operational performance. Track record of fostering team collaboration and ensuring adherence to best practices.
Overview
5
5
years of professional experience
Work History
Package Handler Trainer
Fed Ex Ground
11.2024 - Current
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
- Provided ongoing support and guidance to fellow trainers as needed, sharing insights gained through experience in order to enhance overall training quality across the department.
- Maintained up-to-date knowledge of industry trends and advancements in package handling technology to inform future trainings appropriately.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Loaded and unloaded items from production line.
Manager
McDonald's
02.2021 - 11.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Education
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Oswego East
Oswego, IL05.2023
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Customer Service
- Decision-Making
- Problem Resolution
- Positive Attitude
- Multitasking
- Adaptability and Flexibility
- Excellent Communication
- Organizational Skills
- Active Listening
- Good Judgment
- Reliability
- Adaptability
Timeline
Package Handler Trainer
Fed Ex Ground
11.2024 - Current
Manager
McDonald's
02.2021 - 11.2024
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Oswego East
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