Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathan Hernandez

Harwood Heights,IL

Summary

Adept at swiftly mastering new systems and procedures, enhanced customer satisfaction, and streamlined operations at Avis Budget through exceptional problem-solving and communication skills. Expertise in vehicle maintenance and a strong work ethic contributed to improved efficiency and inventory management, showcasing the ability to thrive in fast-paced environments.

Knowledgeable with a solid background in customer service roles. Proven track record in resolving customer issues efficiently and enhancing client satisfaction. Demonstrated ability to use effective communication and problem-solving skills to achieve team goals.

Service professional with a focus on high standards and results. Brings valuable experience in handling customer inquiries and ensuring service excellence. Known for strong team collaboration and adaptability to changing needs, with proficient skills in customer communication and conflict resolution.

Professional service professional with a strong track record in delivering customer satisfaction and efficient problem resolution. Known for exceptional communication skills, adaptability, and focus on teamwork to achieve optimal results. Expertise includes handling customer inquiries, managing service processes, and ensuring quality standards are met. Recognized for reliability and ability to thrive in dynamic environments.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

7
7
years of professional experience

Work History

Service Agent

Avis Budget
09.2022 - Current
  • Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
  • Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
  • Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
  • Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
  • Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.
  • Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling sensitive client information.
  • Completed all necessary paperwork accurately and efficiently to ensure proper documentation of transactions.
  • Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
  • Participated in regular meetings to discuss performance metrics, identify areas for improvement, and develop strategies to achieve goals.
  • Performed routine maintenance on vehicles.
  • Improved inventory management by keeping accurate records of supplies usage and ordering replenishments as needed.
  • Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
  • Removed stains on carpeting and sprayed interior with air freshener.

Grocery Store Stocker

Heinen's Grocery Store
03.2018 - 07.2022
  • Collaborated with team members to complete stocking tasks quickly during peak hours for a seamless shopping experience.
  • Reduced spoilage levels by rotating perishable products and properly disposing of expired items.
  • Assisted with seasonal resets and floor plan adjustments to accommodate new products or promotional displays effectively.
  • Supported store operations by unloading delivery trucks, sorting incoming shipments, and preparing merchandise for display.
  • Ensured accurate pricing by updating tags and signage according to promotional changes.
  • Improved product availability by efficiently restocking shelves and organizing inventory.
  • Coordinated with department managers to ensure adequate stock levels were maintained throughout the store.
  • Optimized space utilization on shelves by consistently facing product labels towards customers for easy identification.
  • Enhanced customer satisfaction by promptly assisting with locating items and answering inquiries.
  • Streamlined restocking process by organizing backroom storage areas for easy access to products.
  • Facilitated smoother workflow among team members through clear communication regarding task assignments and progress updates.
  • Answered customer questions and provided detailed product information.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained store cleanliness and visual appeal through regular sweeping, mopping, and shelf dusting.
  • Kept work areas neat, clean and free from debris.
  • Picked and packed order items.
  • Greeted customers and directed to requested products.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

Education

Certificate - Business

Triton College
2000 5th Ave, River Grove, IL 60171
12-2024

Certificate -

Bulldog Driving School
7711 W Belmont Ave, Elmwood Park, IL 60707
03-2024

High School Diploma -

Maine South High School
1111 South Dee Road, Park Ridge, IL 60068
08-2022

Skills

  • Patience and calmness
  • Stress tolerance
  • Vehicle detailing
  • Cross-selling and upselling
  • Strong work ethic
  • Customer service
  • Attention to detail
  • Listening skills
  • Multitasking and organization
  • Vehicle inspection
  • Time management
  • Vehicle maintenance and repair
  • Class A Commercial Driver's license

Timeline

Service Agent

Avis Budget
09.2022 - Current

Grocery Store Stocker

Heinen's Grocery Store
03.2018 - 07.2022

Certificate - Business

Triton College

Certificate -

Bulldog Driving School

High School Diploma -

Maine South High School
Nathan Hernandez