Dynamic and results-driven professional with a proven track record at Blue Peak Tents, excelling in customer service and proactive problem-solving. Recognized for enhancing customer satisfaction and loyalty through effective team leadership and strategic job planning. Skilled in multitasking and maintaining a safe work environment while ensuring high-quality service delivery.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Crew Leader
Blue Peak Tents
07.2017 - Current
Trained employees in time management and proper ways to complete job duties.
Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
Monitored team members to verify work quality and address concerns.
Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
Ensured high-quality customer service, resolving issues promptly and maintaining satisfaction.
Cleaned and maintained tools, equipment and worksites.
Used variety of hand and power tools to complete tasks.
Followed instructions and safety protocols while operating machinery and equipment.
Loaded and unloaded materials onto trucks and trailers.
Operated forklifts and boom lifts to complete various tasks.
Pitched in to help with various job tasks, fill in for sick employees and complete projects.
Helped with erecting scaffolding and ladders.
Loaded and unloaded materials and equipment onto and off construction sites.
Established positive relationships with customers and colleagues through high standards of customer service.
Store Supervisor
In The Swim Discount Pool Supplies Store
04.2012 - 06.2017
Supervised daily operations by directing customer service, inventory and sales operations.
Conducted inventory analysis to determine optimal stock levels.
Educated and trained staff to equip with knowledge about products, customer service and store policies.
Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
Enhanced customer experience through attentive service and prompt resolution of issues.
Answered questions about store policies and addressed customer concerns.
Increased customer loyalty with exceptional service quality, addressing concerns promptly, and offering personalized solutions when appropriate.
Oversaw daily operations to ensure smooth and efficient store function.
Resolved customer complaints with empathy and efficiency, maintaining high level of customer trust.
Streamlined checkout process, reducing customer wait times and boosting satisfaction.
Improved store layout for better customer flow and accessibility, leading to more positive shopping experiences.
Educated staff on strategies for handling difficult customers and challenging situations.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Researched issues to obtain appropriate answers to customer inquiries.
Education
No Degree - Communications
University of Iowa
Iowa City, IA
Skills
Customer service
Customer loyalty and retention
Multitasking and prioritizing
Proactive problem-solving
Punctual and dependable
Teamwork and collaboration
Rational Decision-making
Job planning
Accomplishments
Achieved promotions through effectively helping with customer concerns .
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