Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Nathan Gorski

West Chicago,IL

Summary

Dynamic and results-driven professional with a proven track record at Blue Peak Tents, excelling in customer service and proactive problem-solving. Recognized for enhancing customer satisfaction and loyalty through effective team leadership and strategic job planning. Skilled in multitasking and maintaining a safe work environment while ensuring high-quality service delivery.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Crew Leader

Blue Peak Tents
07.2017 - Current
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
  • Ensured high-quality customer service, resolving issues promptly and maintaining satisfaction.
  • Cleaned and maintained tools, equipment and worksites.
  • Used variety of hand and power tools to complete tasks.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Loaded and unloaded materials onto trucks and trailers.
  • Operated forklifts and boom lifts to complete various tasks.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Helped with erecting scaffolding and ladders.
  • Loaded and unloaded materials and equipment onto and off construction sites.
  • Established positive relationships with customers and colleagues through high standards of customer service.

Store Supervisor

In The Swim Discount Pool Supplies Store
04.2012 - 06.2017
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Conducted inventory analysis to determine optimal stock levels.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
  • Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
  • Enhanced customer experience through attentive service and prompt resolution of issues.
  • Answered questions about store policies and addressed customer concerns.
  • Increased customer loyalty with exceptional service quality, addressing concerns promptly, and offering personalized solutions when appropriate.
  • Oversaw daily operations to ensure smooth and efficient store function.
  • Resolved customer complaints with empathy and efficiency, maintaining high level of customer trust.
  • Streamlined checkout process, reducing customer wait times and boosting satisfaction.
  • Improved store layout for better customer flow and accessibility, leading to more positive shopping experiences.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Researched issues to obtain appropriate answers to customer inquiries.

Education

No Degree - Communications

University of Iowa
Iowa City, IA

Skills

  • Customer service
  • Customer loyalty and retention
  • Multitasking and prioritizing
  • Proactive problem-solving
  • Punctual and dependable
  • Teamwork and collaboration
  • Rational Decision-making
  • Job planning

Accomplishments

  • Achieved promotions through effectively helping with customer concerns .

Certification


  • Forklift and other heavy machinery certified
  • Class B Commercial Drivers License

Timeline

Crew Leader

Blue Peak Tents
07.2017 - Current

Store Supervisor

In The Swim Discount Pool Supplies Store
04.2012 - 06.2017

No Degree - Communications

University of Iowa
Nathan Gorski