Nathan Gorski
West Chicago,IL
Summary
Dynamic and results-driven professional with a proven track record at Blue Peak Tents, excelling in customer service and proactive problem-solving. Recognized for enhancing customer satisfaction and loyalty through effective team leadership and strategic job planning. Skilled in multitasking and maintaining a safe work environment while ensuring high-quality service delivery.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Crew Leader
Blue Peak Tents
07.2017 - Current
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Ensured high-quality customer service, resolving issues promptly and maintaining satisfaction.
- Cleaned and maintained tools, equipment and worksites.
- Used variety of hand and power tools to complete tasks.
- Followed instructions and safety protocols while operating machinery and equipment.
- Loaded and unloaded materials onto trucks and trailers.
- Operated forklifts and boom lifts to complete various tasks.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Helped with erecting scaffolding and ladders.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Established positive relationships with customers and colleagues through high standards of customer service.
Store Supervisor
In The Swim Discount Pool Supplies Store
04.2012 - 06.2017
- Supervised daily operations by directing customer service, inventory and sales operations.
- Conducted inventory analysis to determine optimal stock levels.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Answered questions about store policies and addressed customer concerns.
- Increased customer loyalty with exceptional service quality, addressing concerns promptly, and offering personalized solutions when appropriate.
- Oversaw daily operations to ensure smooth and efficient store function.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer trust.
- Streamlined checkout process, reducing customer wait times and boosting satisfaction.
- Improved store layout for better customer flow and accessibility, leading to more positive shopping experiences.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Researched issues to obtain appropriate answers to customer inquiries.
Education
No Degree - Communications
University of Iowa
Iowa City, IASkills
- Customer service
- Customer loyalty and retention
- Multitasking and prioritizing
- Proactive problem-solving
- Punctual and dependable
- Teamwork and collaboration
- Rational Decision-making
- Job planning
Accomplishments
- Achieved promotions through effectively helping with customer concerns .
Certification
- Forklift and other heavy machinery certified
- Class B Commercial Drivers License
Timeline
Crew Leader
Blue Peak Tents
07.2017 - Current
Store Supervisor
In The Swim Discount Pool Supplies Store
04.2012 - 06.2017
No Degree - Communications
University of Iowa
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