Nathan Dively
Macomb
Summary
Dynamic manager with a proven track record at Rubix, enhancing customer satisfaction through effective conflict resolution and strategic planning. Skilled in team leadership and performance management, I implemented quality control procedures that significantly reduced complaints. Committed to fostering relationships and driving marketing initiatives to attract new clientele.
Overview
3
3
years of professional experience
Work History
Manager
Rubix
02.2024 - 04.2025
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Fry Cook
Chicks On The Square
05.2024 - 12.2024
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Cleaned, stocked, and restocked workstations and display cases.
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
- Communicated closely with servers to fully understand special orders for customers.
- Operated fryers and grills by pouring oil and placing food items on surface to fry or grill.
- Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.
Lead
Dominos
02.2023 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
CAP 2 Team Member
Walmart
02.2022 - 11.2023
- Demonstrated adaptability through effective handling of various tasks such as unloading trucks, sorting freight, and operating equipment as needed.
- Enhanced team efficiency by streamlining stocking processes and ensuring timely task completion.
- Collaborated with team members to develop effective strategies for overcoming challenges and improving overall store performance.
- Received and unloaded store merchandise from third-party vendors.
- Improved overall store appearance by maintaining stocked shelves, ensuring proper shelf labels, and rotating merchandise based on expiration dates.
- Exceeded performance expectations by consistently completing assigned tasks within designated deadlines, contributing to the success of the CAP 2 Team.
- Ensured safe working conditions for all team members by adhering to workplace safety standards and reporting potential hazards promptly.
- Maximized warehouse space utilization through strategic organization of incoming shipments before distribution to sales floor areas.
- Supported store leadership in implementing new procedures that improved workflow efficiency among CAP 2 Team Members.
- Strengthened communication within the team by sharing relevant information about changes in procedures or updated priorities from management staff.
Education
High School Diploma -
Southeastern High School
Augusta, IL05-2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Task delegation
- Goal setting
- Relationship building
- Strategic planning
- Project management
- Cross-functional teamwork
- Customer relationship management (CRM)
- Performance management
- Sales techniques
- Conflict resolution
- Marketing
- Data analysis
Timeline
Fry Cook
Chicks On The Square
05.2024 - 12.2024
Manager
Rubix
02.2024 - 04.2025
Lead
Dominos
02.2023 - 08.2024
CAP 2 Team Member
Walmart
02.2022 - 11.2023
High School Diploma -
Southeastern High School
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