Nathaly Snedeker
Round Lake Beach
Summary
Seeking a full-time position that provides professional challenges and utilizes strong interpersonal skills, excellent time management, and problem-solving abilities. Committed to delivering high-quality results and eager to contribute to a dynamic team. Proven track record of effectively managing tasks and collaborating with others, confident in thriving in a fast-paced work environment.
Overview
10
10
years of professional experience
Work History
Inbound Contact Representative 2- Remote
Humana
07.2023 - Current
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Documented customer correspondence in CRM to track requests, problems and solutions
- Built trusted partnerships through open and interactive communication to earn positive customer feedback
- Delivered step-by-step instructions to clients on navigating system and explained self-service options
- Offered resolutions to de-escalate calls and solve customer issues
- Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
- Strong attention to detail
- Strong typing and computer navigation skills.
Assistant Manager- Remote
Eden Way Storage Center
01.2017 - 10.2023
- Oversaw daily operations, maintenance and administration of various properties
- Resolved customer inquiries and complaints requiring management-level escalation
- Analyzed business performance data and forecasted business results for upper management
- Recovered lost revenue by persistently reaching out to customers with past due accounts
- Processed payments and refunds quickly to maximize efficiency and meet performance targets
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems
- Contacted and followed up with tenants on renewal notices
- Increased occupancy through dynamic marketing initiatives.
Insurance Verification
Star MRI of Wayne
08.2014 - 06.2016
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling
- Navigated through multiple online systems to obtain documentation
- Examined claims, records and procedures to grant approval of coverage
- Checked documentation for appropriate coding, catching errors and making revisions
- Entered data in EMR database to record payer, authorization requirements and coverage limitations
- Liaised between physician, site of service and billing department to obtain appropriate documentation
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Education
Certificate - Cosmetology Education
Parisian Beauty Academy, Paul Mitchell Partner School
Hackensack, NJ06.2014
Certificate - Medical Assistant
Kearny High School
Kearny, NJ06.2002
Skills
- Insurance/Medical Terminology
- Coordination and Scheduling
- Time Management
- Detail Oriented
- HIPAA Compliant
- Conflict Resolution
- MS Office Word, Excel, Outlook, Powerpoint, Teams
Timeline
Inbound Contact Representative 2- Remote
Humana
07.2023 - Current
Assistant Manager- Remote
Eden Way Storage Center
01.2017 - 10.2023
Insurance Verification
Star MRI of Wayne
08.2014 - 06.2016
Certificate - Cosmetology Education
Parisian Beauty Academy, Paul Mitchell Partner School
Certificate - Medical Assistant
Kearny High School
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