Nathaly Ramirez
Chicago
Summary
Dedicated college student with a passion for learning. Proficient in time management, collaboration, and problem-solving. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Quick learner capable of adding immediate value to any team environment.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Shift Leader
Playa Bowls
05.2025 - Current
- Manage and maintain the quality of food, discarding product when necessary
- Assign work to employees in an appropriate and responsible manner
- Responsible for leading opening and closing shifts
- Manage and issue refunds
- Solve customer issues in a polite and professional manner
- Manage and record inventory levels throughout the shift and at the end of the night
- Communicate effectively with management regarding any issues throughout the shift
- Train and coach team members
- Ensure that all tasks are completed in a timely manner, and in accordance with company standards.
Bistro Attendant
Courtyard by Marriott
07.2024 - 11.2025
- Greet and seat guests
- Take orders and enter them into a POS system
- Prepare food and drinks
- Clear, reset, and stock tables
- Maintain a clean and organized work and seating area
- Answer questions about food, drinks, and other restaurant services
- Perform opening and closing duties
Sales Associate
Staples
08.2023 - 06.2024
- Multitask on cashier, sales, and merchandising responsibilities
- Respond quickly and resourcefully to customer requests and concerns
- Create a positive, inviting environment for customers
- Understand and use basic selling skills to engage and present solutions
- Be flexible on responsibilities(e.g., returns, online pick-ups, cleaning, other duties as assigned)
Crew Member
Crumbl Cookies
06.2021 - 08.2023
- Working at POS, greeting customers, answering questions, making recommendations, accepting orders and payments, and providing exceptional customer service
- Balling and preparing dough for refrigeration or baking
- Operating ovens to keep a continual flow of fresh cookies available for customers
- Filling customer orders by boxing, topping, and presenting cookies to customers
- Cleaning and restocking the workstation and ensuring all equipment is sanitized and prepared for the next shift
Education
Associate of Science -
Wilbur Wright College
Chicago, IL05-2027
Skills
- Customer service
- Cash handling
- Time management
- Food safety knowledge
- Problem solving
- Training and coaching
- POS systems
- Multitasking and organization
- Food preparation and handling
- Catering
- Teamwork
Languages
Spanish
Native/ Bilingual
Certification
ServSafe Food Safety Manager
Timeline
Shift Leader
Playa Bowls
05.2025 - Current
Bistro Attendant
Courtyard by Marriott
07.2024 - 11.2025
Sales Associate
Staples
08.2023 - 06.2024
Crew Member
Crumbl Cookies
06.2021 - 08.2023
Associate of Science -
Wilbur Wright College