NATASHA BARR
Antioch
Summary
Dynamic Training Specialist with a proven track record at AbbVie, adept at enhancing GxP compliance through innovative training solutions. Skilled in SAP and effective communication, I successfully modernized onboarding processes and developed engaging training videos, driving compliance and improving team performance. Passionate about fostering a culture of continuous learning and operational excellence.
Overview
15
15
years of professional experience
Work History
Training Specialist I, Global Distribution & Central Services
ABBVIE
Lake County
01.2024 - Current
- Ensure consistent GxP compliance with external and internal policies/procedures impacting training by coordinating efforts to reduce gaps to improve compliance.
- Lead Training Specialist for the customer service team consisting of approximately 80 Customer Services Representatives and support for the USDO Warehouse group as well as the Affiliates and Brand management team consisting of a total of approximately 430 users.
- Manages LMS (ComplianceWire) functions for teams supported by Pharma Customer Service Training Team, which includes creating and scheduling training reports; ensuring that accurate records of completed training are maintained; providing reporting on the global goal for on-time training.
- Ensure all supported groups stay in compliance with all required GxP policies and procedures.
- Create and facilitate documentation for training using Adobe Quicksign for employees, ensuring smooth adoption of the e-signature tool for document workflow. Conducted one-on-one and group training sessions, helping staff understand features like document templates, automated workflows, and integration with other business tools.
- Modernized the Onboarding Tool to better fit the training team's needs by analyzing requirements and integrating those needs into the onboarding tool, working with IT monthly.
- Designs, develops, and implements engaging training videos for distribution and central services staff to enhance learning effectiveness and drive compliance. Coordinates video content to address key training objectives and monitors completion rates.
- Develops, manages, and updates comprehensive GxP Training curricula tailored to meet the organization’s needs, ensuring alignment with regulatory expectations and internal quality standards. Regularly evaluates curricula effectiveness and makes improvements as needed to maintain compliance.
- Adheres to and follows all AbbVie QMR02 policies and procedures.
- Participates in and/or assists with audits pertaining to training and training documentation.
SR. Customer Service Representative II, Global & Logistics
ABBVIE
Lake County
09.2022 - 12.2023
- Responsible for tactical operations of customer service pharmaceutical products.
- Work closely with DTP business including order monitoring and order processing. Document management and reporting.
- Analyze customer service statistics and monitor open orders until all orders have completed their life cycle.
- Attend bi-weekly meetings with AbbVie Digital Workplace (ADW) to gain technical knowledge on applications used within the company.
- Produce monthly Technology education videos to improve functionality within customer service.
- Populate Open Orders Reports weekly to upper management to ensure orders are executed in a timely manner.
- Update and maintain Job Aids for New Hires and Trainees.
- Execute all previous task from previous position as a Customer Service Representative for Global & Logistics.
Customer Service Representative, Global & Logistics
ABBVIE
Lake County
11.2019 - 09.2022
- Responsible for tactical operations of customer service pharmaceutical products.
- Familiarity with web-based Learning Management Systems (SAP, Luprolink, Qualenex Bizzmine etc).
- Process Returns in SAP; qualifying and confirming returns meet T&C before issuing return.
- Assist with creating and analyzing reporting projects using MS Excel and multiple MS applications.
- Utilize my IT skills by being a lead for our inner department Tech team; Member of the ABV Champions Group to introduce new technology to our Customer Service team.
- Complete all required training in various aspects of position, as well as continuing education as instructed including seminars and annual procedure reviews.
- Communication with Transportation to ensure orders are follow through order processes and update orders for allocation.
- Gain knowledge using data analysis applications such as Power BI, Power Query, and Quick view.
- Serve as the customer’s advocate and liaison to resolve service issues for customers.
- Understand and create working relationships with other internal disciplines such as receivables, pricing, marketing, returned goods warehousing, planning, transportation and others.
- Work with customers and AbbVie personnel to achieve mutually agreeable lead-times for product deliveries and schedule activities to consistently achieve those lead-times.
- Implement specific sales promotional strategies and programs as directed by sales management.
Executive Administration, Office Manager
Optimum Faith Laboratory
Lake County
04.2017 - 11.2019
- Responsible for Operations and Office Management.
- Prepared policies and procedure requirements for the company policy manual.
- Processed health inspections and Audits to ensure COLA Accreditation regulations were being met.
- Coordinate implementation SDLC and Project Manager of a new LIS (Laboratory Information System) project.
- Aided with HIPAA Accreditation by preparing and executing monthly audits to ensure regulations were being met.
- Reviewed the activities and responsibilities of the design team to implement processes on maintaining scheduled tasks and to control costs to ensure timelines were being met and assign projects stayed on task.
- Prepared training presentations and training resources for department lead for new hires.
- Administered and coordinated training programs for new hires and systematized continued education modules for employees.
- Managed costs related to project budgets. Reviewed invoices processed for payment as well as pending payments.
- Analyzed budgeted vs actual costs reports to submit to stakeholders.
- Provided administrative and related tasks to assigned team, to ensure daily duties were being met and to ensure monthly quotas were maintained.
- Developed and maintained interoperable network and telecommunications systems and ensured network and data security passed monthly inspection without downtime.
Event Coordinator and Project Manager
Optimum Wellness Center
Lake County
04.2017 - 11.2019
- Responsible for Projects and Planning Sponsorship Events.
- Taught soft skills to new hires and existing employees.
- Prepared Grant proposals and worked with grant writers to prepare long term projects for the organization.
- Planned and organized community events and agendas; Host B2B social events for community gatherings.
- Created and introduced new policy and procedures to implement daily functionalities and strategize risk management.
- Diagnosed complex situations with clients and business relations to come to a solution in a timely manner.
IT Auditor
Springhill IT Consulting Group
Chicago
12.2014 - 08.2017
- Assisted with Change Management Audits, Interned.
- Participated in kick-off meetings with client to explain and define audit scope and objectives, work program execution, work paper preparation and discussion of audit findings with the process owners.
- Prepared reports on findings and recommended improvements in policies, procedures, internal controls, and works with department personnel to establish the appropriate internal controls to safeguard company assets.
- Recommended solutions to help mitigate IT risks for companies in IT industries, health industries and government agencies.
- Conducted testing of Sarbanes-Oxley (SOX), OMB Circular A-123 Audit, SAS 70/SSAE 16, Service Organization Control (SOC) Review, using COBIT framework.
- Reviewed of IT General Controls (ITGC) and various Applications, Databases and Operating systems.
Business Relations and IT Manager
FHCS Mobile Labs
Lake County
07.2011 - 12.2014
- Responsible for Operations and IT Management.
- Maintained the IT Asset Management System to ensure that all risk and potential breach are investigated, documented, and alleviated in a timely matter meeting policy standard.
- Managed the development, implementation, installation, and operations of business start-up processes.
- Assisted with developing the system operations to meet CLIA Certification regulations for the inhouse laboratory.
- Implemented work schedules, and department assignments to ensure efficient operations based on workload.
Education
Bachelor’s Degree - Network, and Communications Management
DeVry University
Addison, IL05-2003
Certification - IT Audit
Abdullah Training Services
Chicago, ILCertification - IT Project Management
College of Lake County
Grayslake, ILCertification - Six Sigma Yellow Belt
AbbVie
Waukegan, ILSkills
- SAP
- Attache Pro
- SharePoint
- MS Outlook
- MS Teams
- MS Power Automate
- Intermediate level in Excel
- Word
- PowerPoint
- MS Server
- ISOtrain
- Kronos (payroll)
- PeopleSoft, Workday (HR)
- Luprolink
- Avaya
- Five9
- Fieldglass
- Google Analytics
- Google admin
- Google Calendar
- Google Sheets
- Google Forms
- Docu-Sign
- Field-Locate
- Zoho Business
- Practice Fusion
- Quest Labs
- RingCentral
- Compliance Wire
- Adobe Quicksign
Affiliations
- Certification (volunteer), Head Start Policy Council, Community Action Partnership of Lake County
- Participation (volunteer), Grayslake Oasis Christmas Event
Timeline
Training Specialist I, Global Distribution & Central Services
ABBVIE
01.2024 - Current
SR. Customer Service Representative II, Global & Logistics
ABBVIE
09.2022 - 12.2023
Customer Service Representative, Global & Logistics
ABBVIE
11.2019 - 09.2022
Executive Administration, Office Manager
Optimum Faith Laboratory
04.2017 - 11.2019
Event Coordinator and Project Manager
Optimum Wellness Center
04.2017 - 11.2019
IT Auditor
Springhill IT Consulting Group
12.2014 - 08.2017
Business Relations and IT Manager
FHCS Mobile Labs
07.2011 - 12.2014
Bachelor’s Degree - Network, and Communications Management
DeVry University
Certification - IT Audit
Abdullah Training Services
Certification - IT Project Management
College of Lake County
Certification - Six Sigma Yellow Belt
AbbVie