Natania Whitfield
Chicago Heights
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Gaming Attendant
Sofia’s Video Gaming
Lynwood
03.2025 - Current
- Monitored gaming area for compliance with company policies and regulations.
- Engaged with players to promote a friendly and welcoming atmosphere.
- Addressed guest questions and concerns, regarding gameplay and payouts to provide change service to playing guests.
- Verified customer age to ensure compliance with legal requirements for certain games.
- Monitored store activity to ensure safety of customers and staff members.
Assistant Manager
Diane's Gaming Cafe
Chicago Heights
03.2023 - 10.2024
- Managed a team of four employees, setting goals and delegating tasks to ensure that deadlines were met.
- Created an effective onboarding program that shortened the time it took to onboard new employees.
- Developed and implemented a training program that increased employees' technical and product knowledge.
- Developed and implemented a customer loyalty program that increased repeat customers by 50%.
Customer Service Representative
Circle K
Crete
03.2022 - 03.2023
- Assisted customers with a warm and professional attitude.
- Answered general questions.
- Responsible for tracking and maintaining inventory.
- Responsible for cashier duties.
- Resolved customer complaints and inquiries in a timely and effective manner.
Customer Service Representative
Speedway
Dyer
06.2021 - 01.2022
- Handled customer inquiries, billing questions, payments, and service requests.
- Compiled customer feedback to recommend improvements to management.
- Documented, researched, and resolved customer service issues.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Anticipated needs and resolved problems to keep customers happy.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Discussed promotions and special offers to customers to increase sales.
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.
- Delivered fast and friendly service regarding questions and service complaints.
Education
High School -
Bloom Trail High School
Chicago Heights, IL 08.2015 - 05.2019
Skills
- Ability to Multitask
- Fast Learner
- Time Management
- Leadership
- Team Player
Timeline
Gaming Attendant
Sofia’s Video Gaming
03.2025 - Current
Assistant Manager
Diane's Gaming Cafe
03.2023 - 10.2024
Customer Service Representative
Circle K
03.2022 - 03.2023
Customer Service Representative
Speedway
06.2021 - 01.2022
High School -
Bloom Trail High School
08.2015 - 05.2019