Nataly Balverde
Chicago
Summary
Dynamic professional with expertise in customer service and staff training, honed at Los Limones Restaurant. Successfully implemented a customer feedback system, boosting dining satisfaction by 20%. Skilled in team motivation and cross-functional teamwork, ensuring seamless operations and enhanced guest experiences. Adaptable and detail-oriented, committed to excellence in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Waitress Trainer
Los Limones Restaurant
10.2024 - 07.2025
- Trained new waitstaff on service protocols and menu knowledge
- Monitored service quality and addressed any issues promptly
- Collaborated with kitchen staff to ensure timely food delivery
- Implemented customer feedback system to enhance dining experience
- Assisted in scheduling shifts and managing team workflow
Waitres
Poncitlan #5
03.2021 - 02.2024
- Delivered exceptional customer service in high-volume restaurant environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Trained new waitstaff on menu offerings and service standards.
- Collaborated with kitchen staff to optimize food presentation and quality.
- Streamlined table turnover processes to improve efficiency during peak hours.
Cashier
Dollar Tree
01.2018 - 05.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash register and balanced daily sales reports.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
West Aurora High School
AuroraSkills
- Team motivation
- Customer service
- Staff training and development
- Cross-functional teamwork
- Safety procedures
- Adaptability and flexibility
- Attention to detail
Timeline
Waitress Trainer
Los Limones Restaurant
10.2024 - 07.2025
Waitres
Poncitlan #5
03.2021 - 02.2024
Cashier
Dollar Tree
01.2018 - 05.2020
High School Diploma -
West Aurora High School